TitleMax Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at TitleMax.
TitleMax
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
The recruiter told me to show up at the store by 9am. When I got there, the manager interviewing me wasn't expecting me and didn't know I was coming. I had to wait 20 minutes before they could interview me, and I was almost late for my current job, which could have gotten me penalized or fired. But, I got a call within an hour after the interview and they offered me the job.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
TitleMax
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Take home Background check Onsite Offer
Interview formats
Behavioral Technical Other
I went to the website and put in my info. Someone from the Georgia HQ called and asked me to finish the application and do the assessment. I did that the next day and called her back. She went over some questions with me and told me what the job was about. We talked about the salary, which was good compared to my old job. She said she needed to run my background and then she'd call to set up an interview. My background check came back the same day, so we scheduled an interview. I picked the store I wanted to interview at, which was my current store. I went to the interview and it was really chill. The manager explained the job and the company. She pretty much told me I had the job without saying it directly. They interviewed on Monday and I got the call Tuesday saying I got the job and I started the next Monday. I like it so far, doesn't seem as bad as people say.
Confirmed questions1 question
- Would you be comfortable with making field visits, such as going to customers' homes to verify vehicle presence or to discuss bringing in payments for delinquent accounts?
TitleMax
Customer Service Representative
Entry Easy Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Take home Onsite
Interview formats
Behavioral Technical
I applied online and got a call to schedule a phone interview. The recruiter called and conducted the phone interview, asking many questions relevant to a customer service role. After that, I was given an assessment to complete. Finally, I had a face-to-face interview via Skype with the recruiter. It was quite a long process considering the offered salary.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
TitleMax Customer Support Representative Interview Questions
Quoted word for word from TitleMax interview reports.
“Are you currently a customer with a loan from our institution?”
Read reports →“Can you do field calling using your own vehicle?”
Read reports →“Do you currently possess a driver's license?”
Read reports →“What makes you want to join TitleMax?”
Read reports →“Would you be comfortable with making field visits, such as going to customers' homes to verify vehicle presence or to discuss bringing in payments for delinquent accounts?”
Read report →“Describe how you'd handle an angry customer.”
Read report →“Why didn't you apply for a management role?”
Read report →“What makes people enjoy working with you?”
Read report →“Are you comfortable with business-to-business outreach and sales promotion?”
Read report →Formats, difficulty and experience
Across all 13 TitleMax interview reports.