Time Warner Cable Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Time Warner Cable.
Time Warner Cable
Call Center Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Phone screen Onsite
Interview formats
Behavioral Other
The interview was pretty straightforward, with just two parts: a phone call and then an in-person meeting. They asked clear questions, and the person interviewing me was nice. It felt like a good, professional chat overall.
Confirmed questions1 question
- Can you tell me about a situation where you had to deal with a challenging customer and what steps you took to sort it out?
Time Warner Cable
Customer Service Representative
Entry Easy Negative experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview was friendly and personal, with a casual and comradeship feel. They emphasized teamwork, good work-life balance, and team effort. I worked for Time Warner Cable, now Spectrum. Management holds you inhumanely to KPIs. You're expected to control what you can't control. Supervisors are ridiculed in management meetings if they have lower numbers, and if you're the only male on the team, it'll be you. If you get fired, you'll need to call the EEOC.
Confirmed questions1 question
- I don't recall the specific questions asked during the interview.
Time Warner Cable
Call Center Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Technical screen Phone screen
Interview formats
Technical Behavioral
It includes typical interview questions and skills test - computer skills, customer service skills, skills applicable to the position. It is probably under 20 minutes. They also ask about your career history and goals.
Confirmed questions5 questions
- How would you guide someone through a cell phone issue?
- Tell me about your career history and your goals.
- How are your computer skills?
Time Warner Cable Customer Support Representative Interview Questions
Quoted word for word from Time Warner Cable interview reports.
“How would you guide someone through a cell phone issue?”
Read reports →“How would you approach a scenario where a customer is unhappy with a company policy?”
Read reports →“Can you tell me about a situation where you had to deal with a challenging customer and what steps you took to sort it out?”
Read reports →“What makes you a good fit for this position?”
Read reports →“Can you share an instance where you had to handle a challenging customer, and explain your approach?”
Read report →“Tell me about your career history and your goals.”
Read report →“What skills do you have that are applicable to this position?”
Read report →“Can you describe your customer service experience?”
Read report →Formats, difficulty and experience
Across all 7 Time Warner Cable interview reports.