TIM BRASIL Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at TIM BRASIL.
TIM BRASIL
Customer Service Representative
Entry Easy Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
O processo de entrevista foi bem tranquilo. Tive uma primeira entrevista com alguém de aquisição de talentos, com quem me comuniquei via WhatsApp. Depois, fiz uma segunda entrevista com o gestor da empresa. Ambas as entrevistas foram remotas, com duração de cerca de 30 minutos cada, e pediram para manter a câmera e o microfone abertos para um contato mais direto. Já se passaram 3 semanas e ainda não recebi nenhum retorno ou feedback.
Confirmed questions3 questions
- Me diga por que você gostaria de trabalhar aqui.
- Onde você se vê no futuro?
- Explique sua transição de carreira.
TIM BRASIL
Customer Experience Specialist
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
Fui contatado para marcar uma entrevista, participei da conversa inicial e a recrutadora disse que daria um retorno em até 5 dias. Não recebi. Depois de 10 dias, mandei uma mensagem perguntando sobre o andamento e ela respondeu que estava em definição e que naquela semana marcaria a entrevista da próxima etapa. Após 15 dias, perguntei novamente sobre a posição e, após 3 meses, a recrutadora não me respondeu. Péssimo cuidado com o candidato.
Confirmed questions3 questions
- Could you tell me about your professional background?
- What qualities do you possess that would aid you in performing this role?
- Which of the activities described in the job posting do you anticipate having the most difficulty with in your day-to-day work?
TIM BRASIL
Customer Service Agent
Entry Average Negative experience Decline offer 2 rounds
Interview process
Group Recruiter call
Interview formats
Group Behavioral
The role was for receptive customer service, not sales. However, the process, led by a very unpleasant and rude supervisor instead of an HR person, included a dynamic activity typically for sales candidates. I've never encountered such a disrespectful, arrogant, and unprepared woman in a leadership position. Her conduct made me withdraw my application; I would never work for someone like her. Everything about it was wrong.
Confirmed questions2 questions
- Who will take care of your child? And what if your child gets sick?
- Why should I hire you?
TIM BRASIL Customer Support Representative Interview Questions
Quoted word for word from TIM BRASIL interview reports.
“Who will take care of your child? And what if your child gets sick?”
Read reports →“What are your hobbies?”
Read reports →“What is your educational background?”
Read reports →“What are your weak points?”
Read reports →“What are your future aspirations?”
Read report →“Would you know how to handle a difficult customer?”
Read report →“What makes you the right candidate for this position?”
Read report →“What qualities do you possess that would aid you in performing this role?”
Read report →“Do you have experience in customer service?”
Read report →Formats, difficulty and experience
Across all 10 TIM BRASIL interview reports.