Tillinger's Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 17 interview experiences · FREE TO READ
Which role are you interviewing for?
4 roles · 17 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Tillinger's.
Tillinger's
Residential Concierge
Entry Average Negative experience Accept offer 1 round
Interview process
Recruiter call Offer Background check
Interview formats
Behavioral
I had a very basic interview where they asked about my background. They then explained the company and offered me the job on the spot. After I started training, they had an issue with one of my references and rescinded the offer, which was very disappointing. I feel like they used me because they were short-staffed and needed to cover their building, especially since I left my full-time job for this opportunity and now have nothing. I learned my lesson and won't do that again.
Confirmed questions1 question
- Can you describe your responsibilities in your previous role?
Tillinger's
Residential Concierge
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Group Recruiter call
Interview formats
Group Behavioral
So the interview starts with a group of 4 other people, and we all introduce ourselves. Then the HR rep asks everyone the same questions in a group discussion. It's a bit awkward at first, but you just kind of build your answers while waiting for others to finish. After that, the rep picks some candidates for a second interview right away, and I actually got a job offer the same day!
Confirmed questions1 question
- Can you describe a challenging situation where you stepped up and led the effort to resolve it?
Tillinger's
Concierge
Entry Average Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral Technical
It was 3 interviews total with a final hiring meeting within about 8 or 9 days. One phone interview with the manager for all of the Concierges in Tillinger's, One interview with HR which is one to one, One final interview with the site supervisor and property management after that I was hired by the.
Confirmed questions2 questions
- Tell me about your biggest growth experience.
- Would you ever justify stealing?
Tillinger's
Doorman
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Presentation
So first you talk to the HR manager, area supervisor, or the GM of concierge services. Then, you meet with the Supervisor at the property. It's a face-to-face interview. They really want someone who goes the extra mile for great customer service. Show them what you got that makes you a good fit.
Confirmed questions2 questions
- Can you explain what hospitality means to you, and share an instance where you provided exceptional customer service?
- Describe a situation where you exceeded expectations in customer service.
Tillinger's Interview Questions
Quoted word for word from Tillinger's interview reports.
“Would you ever justify stealing?”
Read reports →“Can you define hospitality in your own words?”
Read reports →“What's the initial approach to resolving a situation escalation?”
Read reports →“How would you demonstrate your knowledge of Boston's various areas?”
Read reports →“Can you provide specific recommendations based on certain scenarios (x,y,z)?”
Read report →“Can you explain what hospitality means to you, and share an instance where you provided exceptional customer service?”
Read report →“Are you a hard worker?”
Read report →“Can you share an instance where you exceeded expectations in customer service?”
Read report →“Describe a situation where you exceeded expectations in customer service.”
Read report →Formats, difficulty and experience
Across all 17 Tillinger's interview reports.