Ticketmaster Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 19 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Ticketmaster.
Ticketmaster
Customer Service Representative
Entry Average Neutral experience No offer 1 round
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical Other
The interview process involved online Zoom calls with pre-recorded questions. You could retake the questions as many times as you wanted. It was easy to access and the questions were typical for this kind of role.
Confirmed questions1 question
- What makes you want to work for Ticketmaster?
Ticketmaster
Customer Service Representative
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview process was great, I did it through a temp agency, they clearly explained the job duties, hours, and conditions. The person I spoke with was very nice and was available if I had any questions.
Confirmed questions4 questions
- Tell me where you live.
- What makes you want to work at Ticketmaster?
- What are three positive things about yourself?
Ticketmaster
Customer Service Specialist
Mid Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Phone screen Phone screen
Interview formats
Behavioral
We had several interviews, mostly done over Skype. First, I spoke with my direct manager, then the regional manager, and finally the national manager. The whole thing took about 5 weeks.
Confirmed questions1 question
- Tell me about a time you had to resolve an issue for a challenging customer.
Ticketmaster Customer Support Representative Interview Questions
Quoted word for word from Ticketmaster interview reports.
“Tell me where you live.”
Read reports →“What are three negative things about yourself?”
Read reports →“What would you do if a customer couldn't get the tickets they were hoping for?”
Read reports →“How would you handle an angry fan?”
Read reports →“What are three positive things about yourself?”
Read report →“How would you handle an upset customer?”
Read report →“What are your long-term career aspirations over the next decade?”
Read report →“Can you share an instance where you provided outstanding customer service?”
Read report →“What makes you want to join this company?”
Read report →Formats, difficulty and experience
Across all 19 Ticketmaster interview reports.