Thorntons LLC Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Thorntons LLC.
Thorntons LLC
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
It was a quick process. They got right to it. She discussed the pay, what the job entails, and the work schedule. She asked if I could do the tasks and which shifts I liked best. She mentioned I might have to be on call at first. The offer depends on the background check results.
Confirmed questions1 question
- Can you tell me about your customer service experience?
Thorntons LLC
Customer Service Representative
Mid Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
You interview with the general manager and then the regional manager.
Confirmed questions1 question
- Why are you interested in this company?
Thorntons LLC
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Technical Behavioral
You need to go to the location you're interested in. First, you'll interview with the GM and SM. Then, you'll have a second interview with a different GM and/or RM. They will test your basic skills in math and give you a personality test. You need to be able to communicate effectively and show a sense of urgency.
Confirmed questions3 questions
- Tell me about your future plans.
- What previous public sector work experience do you have?
- How do you feel about serving customers?
Thorntons LLC Customer Support Representative Interview Questions
Quoted word for word from Thorntons LLC interview reports.
“How would you handle a situation where a coworker is taking shortcuts?”
Read reports →“What kind of feedback would your previous manager give about you?”
Read reports →“How do you feel about serving customers?”
Read reports →“Tell me about your future plans.”
Read reports →“What previous public sector work experience do you have?”
Read report →“How do you handle working under pressure?”
Read report →“What's your approach to dealing with a challenging customer?”
Read report →“Can you tell me about your customer service experience?”
Read report →Formats, difficulty and experience
Across all 6 Thorntons LLC interview reports.