Thomas Cook Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Thomas Cook.
Thomas Cook
Customer Service Representative
Entry Difficult Positive experience Accept offer 4 rounds
Interview process
Recruiter call Technical screen Presentation Onsite
Interview formats
Behavioral Presentation Other
It was pretty thorough, like multiple steps and different kinds of assessments. I also had to get a presentation ready and do a live interview and some role playing. Some people just got kicked out of the room during certain stages because they weren't a good fit.
Confirmed questions1 question
- How do you deal with a customer who is unhappy?
Thomas Cook
Customer Service Representative
Entry Average Neutral experience No offer 1 round
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Other
I applied for the Customer Service Representative role, but ended up doing an online interview for a Holiday Representative position. It was a computer-based interview, so I couldn't ask questions or talk to anyone. I went through with it, even though I wasn't really ready because I had applied for a different job.
Confirmed questions1 question
- Tell me about your customer service skills.
Thomas Cook
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Take home Group Onsite Background check Offer
Interview formats
Technical Group Behavioral
We had a pretty thorough process. First, there was an online assessment. Then, we had a group interview day where we did group tasks and individual tasks. After that, there was an individual interview. Finally, there was a week-long training with more assessments and tasks, and then they offered me the job.
Confirmed questions1 question
- Can you share an instance where you demonstrated adaptability in your work?
Thomas Cook Customer Support Representative Interview Questions
Quoted word for word from Thomas Cook interview reports.
“What is your favorite holiday destination?”
Read reports →“Can you sell me this holiday?”
Read reports →“How do you deal with a customer who is unhappy?”
Read reports →“What makes you want to take on this position”
Read reports →“Can you share an instance where you encountered a challenging customer interaction and how you handled it?”
Read report →“Why are you interested in and a good fit for this role?”
Read report →“Can you share an instance where you demonstrated adaptability in your work?”
Read report →Formats, difficulty and experience
Across all 7 Thomas Cook interview reports.