Therapy Stores Interview Questions
& Process

It was a weird interview experience. First, a phone interview that was like a casual chat about stuff we both liked. Then, an in-person interview the next week. They asked a lot of the same questions as the phone interview. The interviewer seemed to forget our earlier conversation. They kept saying the company is like a 'family,' but then said there are boundaries. We talked a lot about hiring, training, and when I could start. They said I'd get an email in a few hours, but I got a rejection the next morning. Don't get your hopes up too high until you have the offer.

I applied at Campbell, CA. Though the process took over 3 weeks, it was very easygoing and friendly, much like the store's environment itself. During the phone interview, the interviewer asked me general logistical questions regarding transportation, but also about past experiences at other jobs. Though they're very basic questions that really only require one-word answers, I the key is to create a conversation based on those questions-- at least that's what I did. I used the questions to segway into talking about qualities that I knew would fit Therapy's criteria. My friend also did an interview, but kept it short and responded with only brief answers, and she, unfortunately, did not get an email back. I got my email for an in-person interview mere days later. During that interview, it's the same thing-- create a friendly conversation. We just talked about my past experiences again, and as the conversation progressed, we ended up just talking about Therapy's history and founders. The latter half of the interview was just me asking questions about technicalities and guidelines, and by that point, I had figured that I was doing well, and she confirmed that when she proceeded to talk about scheduling. Overall, very easygoing and friendly-- you just gotta make conversation and enjoy it.

Therapy has really high standards and gets tons of applications, so they kick things off with 'Open Call' interviews at their stores before opening hours. It's a group thing with 5-20 candidates and 3-5 employees (managers, new hires, corporate staff). It can be intense or chill depending on your comfort with crowds. The Therapy folks will chat about the company and try to relax you because they're watching how you connect with people. Since customer engagement is like 90% of the job, if you can't chat up the group during the Open Call, you probably won't hear back. If you pass that, you'll have a phone chat with a hiring or store manager for that location to clear up any questions from the group interview. After that, you'll meet the Store Manager and maybe a Support Team member. Sometimes you'll also meet Jing or Wayne at this point, or it could be a lead-up to the main event. Lately, Therapy's been having candidates do a paid trial shift to see how you handle customer interaction – remember, that's 90% of the job. It sounds simple, but starting a conversation with a stranger can be tricky, so just do your best and stay busy. FINALLY, the big one: You'll meet Wayne or Jing (or both). Don't stress if you've gotten this far, you're doing great. Jing, who used to be a detective (just kidding!), asks some really tough questions, but she's super kind and genuinely cares, so just breathe and answer. Wayne is the most chill, relaxed guy and just wants to see the real you. They both have tons of knowledge, which can be daunting, but they're really just looking for awesome people to join their team, so be yourself!

I went to the Open Call in the Mountain View location. It was a group setting interview, but it wasn't as intimidating as I thought it would be. The employees took turns asking a question and would go around the circle so everyone gets a chance to answer. You get to learn a lot about the company: How they started, their contributions to the community, what to expect working at Therapy, and more. It’s very straightforward that this job takes a lot of commitment. The process took around two hours. I received a phone interview a day later and she simply asked about my availability and some questions regarding myself. The next day, I received another call asking if I can come in for a third interview. This time, I met with the owner and two other employees who went over more of the job description before I was offered the job as a sales associate. I feel like the one-on-one conversations were a great way for them to get to know me better out of the group interview setting.