The UPS Store Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 20 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at The UPS Store.
The UPS Store
Customer Service Associate
Entry Average Positive experience Decline offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
This was a pretty quick interview process, though it really depends on the specific store and the manager(s) in charge. Since the stores are franchised and owned independently, you'll likely only have one interview, with two being the most common. Overall, it's a fairly easy process.
Confirmed questions2 questions
- Can you explain how your past experience aligns with the requirements of this position?
- Do you have the capacity to fulfill all the duties outlined in the job description?
The UPS Store
Customer Service Associate
Entry Easy Neutral experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview process was disorganized and gave me a bad impression of the company. Since each location is independently operated, the experience can vary depending on the owner, but I had to wait so long that I almost left before being called back.
Confirmed questions1 question
- What makes you want to be employed by this organization?
The UPS Store
Customer Service Specialist
Entry Easy Negative experience Accept offer 2 rounds
Interview process
Phone screen Onsite Background check
Interview formats
Behavioral Technical
The interview was pretty easy. They first did a phone interview, and then I came in for a face-to-face interview with the store manager on the same day. I didn't meet the owners until about a week later. My training was handled by another sales associate named Kelly, and I didn't spend much time with the store manager or the owners. All of my training was done by Kelly.
Confirmed questions2 questions
- Tell me about your work experience.
- How do you feel about using certain equipment?
The UPS Store Customer Support Representative Interview Questions
Quoted word for word from The UPS Store interview reports.
“How fast do you pick up new things?”
Read reports →“Are you able to lift up to 50lbs?”
Read reports →“How do you feel about using certain equipment?”
Read reports →“Have you ever sold anything?”
Read reports →“Can you share an instance where a customer was upset?”
Read report →“What are you pursuing in school or what are your long-term career aspirations?”
Read report →“Is this a long-term career goal for you?”
Read report →“Can you share an instance where you didn't meet a customer's service expectations?”
Read report →“How did you find out about our company?”
Read report →Formats, difficulty and experience
Across all 20 The UPS Store interview reports.