The North Face Operations Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at The North Face.
The North Face
Supervisor
Mid Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Other
The interview started off weirdly because the interviewer seemed to think I applied for a different supervisor role at The North Face, not Timberland, even though my emails were clear. She also kept cutting me off mid-sentence by saying 'ok stop', which was pretty rude. It felt like the whole hiring team was disorganized and didn't know what they were doing.
Confirmed questions1 question
- Which company values do you align with?
The North Face
Supervisor
Mid Average Positive experience Accept offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
I submitted my Cover Letter and CV to the Assistant Manager. Four days later, the Manager called me for what he called a 'chat' to keep things informal. The interview was on Monday, and I got the offer on Thursday, starting in the store the following Monday! They were really welcoming and made me feel comfortable the whole time.
Confirmed questions4 questions
- Can you tell me a bit about yourself?
- In your own words, what constitutes excellent customer service?
- Can you share an instance where you had to deal with a challenging coworker, and explain how you handled it?
The North Face
Supervisor
Mid Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral
It was a really relaxed and informal chat, the manager was super friendly. It felt really natural and I stopped feeling nervous right away. It was a good experience. The first part was a phone call with an HR person, like a screening. They were really nice, chatty and positive. Then I had an interview with the store manager on Zoom because of COVID. Again, really friendly, informal, easy chat about my past experiences and stuff. I heard back in under a week with an offer. I'd suggest it.
Confirmed questions1 question
- What makes you want to join The North Face?
The North Face Operations Manager Interview Questions
Quoted word for word from The North Face interview reports.
“What makes you want to join The North Face?”
Read reports →“In your own words, what constitutes excellent customer service?”
Read reports →“Can you describe your ideal manager?”
Read reports →“Which company values do you align with?”
Read reports →“Can you share an instance where you had to deal with a challenging coworker, and explain how you handled it?”
Read report →“What is your previous experience dealing with a difficult customer?”
Read report →Formats, difficulty and experience
Across all 5 The North Face interview reports.