the LEGO Group Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 29 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at the LEGO Group.
the LEGO Group
Customer Service Representative
Entry Easy Negative experience Decline offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Other
The process was straightforward, with same-day feedback on whether you passed. They did a good job preparing you for everything. The hours were okay, but the downside is they recently started requiring people to come into the office four times a week at 8 am, regardless of where you live.
Confirmed questions4 questions
- What makes you want to join our company?
- Can you explain why you left your last position?
- What are your main strengths and weaknesses?
the LEGO Group
Customer Service Representative
Senior Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral Technical
I got contacted on LinkedIn. After I expressed my interest I received a link to set-up a first brief interview. During the first Teams Interview I learned a bit more about the role from the recruiter and I had to submit an official application on the LEGO website. Once I submitted the application, I received another invite to a first official HR -focused interview via Teams. About 4-5 working days later I received another invite for a Teams interview with the department manager and a KAM. About 4-5 days later I received another invite for a last Teams interview with the higher management. A few days later I received a positive confirmation.
Confirmed questions2 questions
- Could you tell me about your previous experiences?
- Do you have any practical experience with Excel?
the LEGO Group
Customer Service Representative
Entry Average Negative experience No offer 4 rounds
Interview process
Take home Phone screen Technical screen Presentation Onsite
Interview formats
Technical Behavioral Presentation
I applied online and after about a week, I was contacted to complete a 30-minute test where I had to write two emails, one in English and one in my native language. Soon after, a Skype interview was scheduled. It went well, the interviewer was nice and the sound quality was good. The questions were standard for this type of role. The next day, there was a short phone interview that included a role play over the phone where I had to handle a situation where a customer wanted an out-of-stock product. The interviewer was again nice and easy to talk to. The day after that, I was invited to an assessment day in the UK, with the understanding that I would have to cover my own travel expenses and that there was no guarantee of a job offer. Since I'm not from the UK, I decided the time and cost weren't worth it. Overall, the process was good, but I think applicants should be informed about the full process, including the potential need to travel to the UK, earlier on. It seems like a lot of steps including a cover letter, test, Skype interview, role play, and then a 3-hour assessment day, which feels a bit excessive.
Confirmed questions6 questions
- What traits do you believe are essential for a customer service agent?
- Can you share an instance where you exceeded expectations in your role?
- What interests you about our company?
the LEGO Group Customer Support Representative Interview Questions
Quoted word for word from the LEGO Group interview reports.
“Can you identify the hazards shown in the picture?”
Read reports →“What gets me motivated to start my day?”
Read reports →“How would you respond to a parent concerned about LEGO's offerings for girls?”
Read reports →“Could you tell me about your favorite Lego set?”
Read reports →“What defines great customer service in your opinion?”
Read report →“What would you do if a customer is very angry about our service?”
Read report →“Imagine a customer wants to buy a product that's currently unavailable. How would you handle this situation, including informing them about restock times, apologizing, and suggesting other options?”
Read report →“What traits do you believe are essential for a customer service agent?”
Read report →“When would you be available to start?”
Read report →Formats, difficulty and experience
Across all 29 the LEGO Group interview reports.