The General Claims Adjuster Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at The General.
The General
Claims Adjuster
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Technical screen
Interview formats
Behavioral Other
We had a recorded interview where they asked some basic questions, and also I had to write some responses. It was pretty easy, they let me practice as much as I wanted, but I could only record it once.
Confirmed questions1 question
- What does customer service mean to you?
The General
Claims Adjuster
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Background check
Interview formats
Behavioral Other
I was contacted pretty late after putting in my resume, which had no claims experience on it. Once I had the interview, I felt really good about joining the company and I love it here. I actually passed up an offer I got two days prior because I wanted to work here more. The interview was extremely casual, more of a get-to-know-you session than anything. I feel like they kind of picked their candidates they wanted to hire before they brought them in. Also, the drug test here was kind of intense, not gonna lie. Nobody sits in the room with you, if they stand right outside the door and it was creepy haha.
Confirmed questions2 questions
- Can you tell me about a time you had to deliver unwelcome news to a customer?
- Are you comfortable with sitting at a desk and handling phone calls?
The General
Claims Adjuster
Mid Average Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Technical
The interview started on time. I talked with 3 supervisors and a manager. Each supervisor asked me situational questions. After the interview I had to finish the paper application and show my ID. I got the job offer a week later. I started working a week after accepting the offer. It was pretty easy and not stressful.
Confirmed questions1 question
- How would you handle specific situations related to the role?
The General Claims Adjuster Interview Questions
Quoted word for word from The General interview reports.
“What does customer service mean to you?”
Read reports →“Are you comfortable with sitting at a desk and handling phone calls?”
Read reports →“Can you tell me about a time you had to deliver unwelcome news to a customer?”
Read reports →“What makes you believe you'll do well here?”
Read reports →“What would you bring to the company?”
Read report →“Tell me about your experience.”
Read report →“How would you handle specific situations related to the role?”
Read report →Formats, difficulty and experience
Across all 5 The General interview reports.