The Body Shop Team Leader Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at The Body Shop.
The Body Shop
Team Leader
Lead Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Presentation
Interview formats
Behavioral Presentation Other
First there was a phone call, then a video call. After that, there was a shop floor trail. This also involved selling them a product, which required researching the ingredients. Then they tested us and observed how we approached customers.
Confirmed questions3 questions
- What's the company ethos?
- Research the ingredients and sell us a product.
- How do you approach customers?
The Body Shop
Team Leader
Mid Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Presentation Technical
It's a 2 stage process. After I submitted my CV and all that, it took them over a month to get back to me, but once the interviews started, it only took two weeks from the interview to the offer. The first stage was a telephone interview. They gave me a brief via a company handout and I had to answer questions based on it. It was all about how well I read through the brief, knew the company, its values, history, and products. It felt a bit too much like store manager stuff, not really Team Lead level for retail. The second stage was an in-store interview. It was the usual stuff: why you're a good fit for this role, how your past experience connects, what you'd do in a given scenario, if you've led a team before, and the challenges and breakthroughs you had. They also asked about my strengths and weaknesses.
Confirmed questions2 questions
- Tell me about your experience managing a team, including the number of people on it, and your challenges and successes.
- Can you describe your experience leading a team, including the number of team members, and your setbacks and achievements?
The Body Shop
Team Leader
Lead Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Phone screen Onsite Presentation Offer
Interview formats
Behavioral Technical Presentation Other
I applied online and got a call, we did a brief telephone interview. It went well and they called me in for an interview about 4 days later. I attended and was asked a series of questions that went over about 2 sheets of paper, it was very casual and comfortable and I felt at ease. I was invited for a trial the next day and was introduced to some team members, who were absolutely lovely. I arrived at the trial and the store manager who conducted the interviews from before showed me where everything was and told me to go around and do what I want, play with the products, talk to customers, whatever I wanted. I managed to talk to all the customers and offered them advice, I knew bodyshop products really well from being a customer so it felt very natural. I then had to do some roleplay scenarios, I had to choose a product and try sell it to the store manager, which felt forced but she was reassuring and made me feel comfortable doing it. I then had to brief the team on targets and promos, which went alright as the team is so friendly. I interacted with more customers and asked the manager a few questions, later she offered me the job and I had to accept.
Confirmed questions4 questions
- Can you share an instance when you had to make a significant decision?
- Tell me about a time you boosted morale and how you went about it.
- Recount a situation where you resolved a conflict.
The Body Shop Team Leader Interview Questions
Quoted word for word from The Body Shop interview reports.
“What is it about The Body Shop that appeals to you?”
Read reports →“How do you define customer service?”
Read reports →“What's the company ethos?”
Read reports →“Tell me about a time you boosted morale and how you went about it.”
Read reports →“Can you share an instance when you had to make a significant decision?”
Read report →“How do you approach customers?”
Read report →“Tell me about your experience managing a team, including the number of people on it, and your challenges and successes.”
Read report →“Have you been involved in HR processes previously?”
Read report →“Can you describe your experience leading a team, including the number of team members, and your setbacks and achievements?”
Read report →Formats, difficulty and experience
Across all 5 The Body Shop interview reports.