The Body Shop Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 31 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at The Body Shop.
The Body Shop
Assistant Manager
Manager Difficult Negative experience Decline offer 1 round
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Technical Other
My interview was initially planned for a Saturday, but the manager called to reschedule it two times. Once I got there, it was a one-on-one interview, which I prefer. They started with general questions like "Tell me about yourself" and "Tell me about a time you faced a difficult situation." Later, it felt like they were trying to trick me with questions. We also talked about my past experience as an ASM and some procedures I put in place. The store manager, April, said she wanted it to feel like a conversation, but it felt like she was lecturing me in a condescending way. She even called one of my ideas "stupid." I got really uncomfortable and thought about leaving. I ended up staying, and they offered me the job, but I declined because of the interview experience. It was super disappointing, and they lost not only a potential manager but also a loyal customer.
Confirmed questions2 questions
- Can you share an instance where you encountered a difficult situation at the store?
- Tell me about a time when you were put into a difficult position in the store.
The Body Shop
Assistant Manager
Manager Easy Neutral experience Accept offer 5 rounds
Interview process
Onsite Presentation Phone screen Phone screen Offer
Interview formats
Behavioral Presentation
The interview process started with a 10-minute face-to-face meeting with the store manager. The questions were really basic, mostly about my retail experience. They really care about appearance, preferring slender people with good skin who wear a lot of makeup. Next, there was a 3-step in-store demonstration with another employee, which was pretty easy if you just paid attention to what they said while they demonstrated on your skin. When it was my turn to do the demo, I repeated what they said with my own little creative twists. After that, I had two phone interviews, one with another store manager and one with the district manager. These were also super generic. Be ready for the 'tell me about yourself' and 'how do you like to be managed' questions. It's also a good idea to research the company beforehand in case they ask what you know about them. They also like it when you brag a bit. I got a job offer within a few days after the last interview.
Confirmed questions1 question
- Can you share an instance from your previous job where you successfully addressed a customer's problem?
The Body Shop
Assistant Manager
Mid Difficult Positive experience No offer 2 rounds
Interview process
Presentation Group
Interview formats
Presentation Group
The whole thing took about a month, which is maybe normal for this kind of job? It was really nice though; the manager was great and so was the team. It was a good experience overall. I had to act as an assistant manager, presenting the team with the day's KPIs for about 15-20 minutes and then making sure we hit them.
Confirmed questions6 questions
- Questions related to team management.
- Questions regarding problem-solving.
- Questions about attention to detail.
The Body Shop Manager Interview Questions
Quoted word for word from The Body Shop interview reports.
“What would you do if you saw an employee stealing from the store?”
Read reports →“Do you know The Body Shop and its Core Values?”
Read reports →“Why are you interested in The Body Shop?”
Read reports →“What would you do to cheer up a team that was feeling demotivated and slow?”
Read reports →“How would you mentor an employee who isn't performing well?”
Read report →“What constitutes a successful team in your opinion?”
Read report →“How would you handle an angry customer to avoid losing them and maintain lease lining?”
Read report →“What's the biggest sale you've ever made?”
Read report →“How would you manage a scenario where you're doing a makeup application and an impatient customer with a return interrupts?”
Read report →Formats, difficulty and experience
Across all 31 The Body Shop interview reports.