The Body Shop Customer Assistant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at The Body Shop.
The Body Shop
Customer Assistant
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Technical screen Presentation
Interview formats
Behavioral Technical Presentation
The interview process included questions about my CV and personal skills, and a floor simulation where they observed how I'd handle actual customers. If no customers were present, the manager would act as one. They also asked about my previous work experience.
Confirmed questions3 questions
- What is your approach to managing an upset customer?
- What motivates your interest in this role with our company?
- Could you elaborate on your key strengths?
The Body Shop
Customer Assistant
Entry Easy Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical Other
Had a quick 15 minute chat, then a 15 minute trial on the shop floor where I had to watch how I dealt with customers and what I saw about the displays, followed by a 30 minute interview with the usual questions.
Confirmed questions1 question
- What makes you want to work for Body Shop in particular?
The Body Shop
Customer Assistant
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Group
Interview formats
Behavioral Group
I went to The Body Shop store in person, asked if they were hiring, and they were. They asked me to come back the next week for a face-to-face interview and a trial.
Confirmed questions1 question
- What's your experience as a customer assistant?
The Body Shop Customer Assistant Interview Questions
Quoted word for word from The Body Shop interview reports.
“We were all given a Body Shop product and an info sheet to read.”
Read reports →“What is your approach to managing an upset customer?”
Read reports →“What makes you the right candidate for this position”
Read reports →“What's your experience as a customer assistant?”
Read reports →“What motivates your interest in this role with our company?”
Read report →Formats, difficulty and experience
Across all 6 The Body Shop interview reports.