The Body Shop Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 79 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at The Body Shop.
The Body Shop
Customer Consultant
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
I applied online and got a call back about two days later. They asked me some basic questions about why I was interested in The Body Shop and my availability, then invited me for a formal interview the very next day. I arrived a few minutes early but still had to wait. The whole interview was super short, maybe 10 minutes tops. They mainly asked about my previous work history and my availability. The interviewer was nice and we had good chemistry, but I got the feeling they really preferred people with prior sales experience, even though they didn't explicitly state it. Two days later, I heard back that I wasn't moving forward, and they mentioned they had a lot of applicants and couldn't provide specific feedback.
Confirmed questions3 questions
- Can you share an instance of conflict with a coworker and how you resolved it?
- Describe the most difficult challenge you encountered in your previous roles.
- What was your experience with sales or cash handling in prior positions?
The Body Shop
Customer Consultant
Senior Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Presentation
Interview formats
Behavioral Case Presentation
It was a long interview, taking over an hour. I had the interview stage and then had to do a sales analysis of the shop floor and a trial speaking to customers.
Confirmed questions1 question
- Tell me about how you manage your team.
The Body Shop
Customer Consultant
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Group Technical screen Background check Offer
Interview formats
Group Behavioral Case
I went into the store to drop off my resume since I saw they were hiring. They took it and told me to apply online too. About 1-2 weeks later, I got an email for a group interview. The email said I needed to wear all black and have a full face of makeup, which is the dress code. The group interview was actually pretty fun, even though it was weirdly at 7 pm when the mall closes. There were about 10 of us, guys and girls. We started by introducing ourselves and saying why we wanted to work at The Body Shop, making sure to mention their morals. Then we did a '2 truths and 1 lie' game in pairs. We also got to learn about the products through some role-playing. The interview wrapped up with questions and discussions, where the hiring manager went over the dress code and job duties. She said she'd call in a few days for the second interview. She did ask me and a few others to stay behind to schedule that second interview. Before the second interview, the manager did a reference check. For the second interview, we had to be in full dress code again. This was a one-on-one with the hiring manager. She asked me basic questions about my past retail experience, how I sell and upsell products, and gave me some scenarios to see how I'd handle them. I got hired right away! After my seasonal position ended, they asked me to stay on for a permanent part-time role, which I accepted.
Confirmed questions2 questions
- What makes you want to be employed at The Body Shop?
- Could you share your preferred product from The Body Shop?
The Body Shop Consultant Interview Questions
Quoted word for word from The Body Shop interview reports.
“How do you stay informed about current trends in the beauty industry?”
Read reports →“If you could organize a charity campaign for any cause, what would it be?”
Read reports →“In your opinion, what are the three most important elements of a great team?”
Read reports →“Tell me about your favorite product at The Body Shop and why you like it.”
Read reports →“Describe an experience where you received outstanding customer service while shopping and how it impacted you.”
Read report →“Describe how you would handle a situation where a customer is shouting at you.”
Read report →“What makes you want to be a part of The Body Shop?”
Read report →“How would you advise a colleague seeking input on enhancing their performance?”
Read report →“Can you describe a type of person you find difficult to collaborate with?”
Read report →Formats, difficulty and experience
Across all 79 The Body Shop interview reports.