The AA Customer Support Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at The AA.
The AA
Customer Service Advisor
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Presentation
Interview formats
Behavioral Presentation Other
We started with you introducing yourself, then we did a role-play where you acted as a customer advisor. After that, I asked some questions based on your resume and any previous experiences you might have that are relevant to what we're looking for.
Confirmed questions1 question
- What makes you want to join this company?
The AA
Customer Service Advisor
Entry Average Positive experience Accept offer 3 rounds
Interview process
Group Onsite Presentation
Interview formats
Behavioral Group Presentation Other
We had a Teams/Zoom interview for this work-from-home position. It included a group interview, where we got to talk to other candidates, and an individual interview with a role-play exercise. The questions were challenging but fair. The staff were professional in their questions and attitude. It was a good experience overall.
Confirmed questions4 questions
- What is your motivation for wanting to join the AA?
- Can you discuss your experience in customer service?
- What skills do you possess that can be transferred to this role?
The AA
Customer Service Advisor
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Presentation Background check Offer
Interview formats
Behavioral Presentation Other
I had a 20-minute phone call first, which was behavioral. A week later, I had about an hour-long virtual interview from my home. It had five behavioral questions where I had to use the STAR method. After that, there was a mock call, for which they had sent the format a few days before so I could prepare. The entire process was smooth and easy, with all the joining paperwork done remotely. My ECS check is taking a bit longer than usual.
Confirmed questions1 question
- Can you describe a time you handled a challenging customer and explain your approach?
The AA Customer Support Consultant Interview Questions
Quoted word for word from The AA interview reports.
“Do you appreciate getting recognition for your achievements?”
Read reports →“What makes you want to join the AA?”
Read reports →“What is your understanding of excellent customer service?”
Read reports →“What is your motivation for wanting to join the AA?”
Read reports →“What makes you want to join this company?”
Read report →“Can you provide an example of a time you delivered outstanding customer service?”
Read report →“Tell me about a time you had to handle an unhappy customer. What actions did you take, and what was the outcome from their perspective and yours?”
Read report →“Can you tell me about a time you dealt with a difficult customer?”
Read report →“Share an example of a time you collaborated within a team.”
Read report →Formats, difficulty and experience
Across all 13 The AA interview reports.