The AA Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at The AA.
The AA
Customer Advisor
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
It was good. They checked if I was a good fit and the interviewers were professional and friendly. They asked questions about the role and I was encouraged to be confident and give the best answers. There were two interviewers, but mostly one asked questions.
Confirmed questions1 question
- How would you handle a call with an upset customer?
The AA
Customer Advisor
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Technical screen Background check
Interview formats
Behavioral Technical
So first I had a face to face chat with someone who asked me questions and someone else writing down my answers. After I finished some paperwork, I had to do a 'personality' test where you rate statements like "I have pride in doing a good job" as "a lot like me", "quite like me", or "not like me". The interviewer then asked me questions from my CV about my previous experience, and then we went back to the questionnaire. For each answer I gave, they read the statement, my choice, and then asked "why did you pick that". After I answered that, they asked me "how it makes your feel" for every single question. Honestly, it was the worst interview structure I've ever seen.
Confirmed questions1 question
- Do you have previous call centre or sales experience?
The AA
Customer Advisor
Entry Average Neutral experience Accept offer 4 rounds
Interview process
Recruiter call Take home Background check Offer
Interview formats
Technical Behavioral
I sent in my application online and heard back about a month later for an interview. The first part involved some online tests to check my typing speed and ability to follow audio instructions, which I also had to redo when I arrived. Then, I completed a personality quiz asking about things like listening skills, target orientation, and competitiveness. After that, I got a tour of the different departments and listened in on some calls. The main interview was with two managers, one asking questions and the other taking notes. The questions were all competency-based, tied to my personality questionnaire answers, like asking for examples of working towards targets or being a good listener. They also repeatedly asked how those experiences made me feel, for about nine or ten questions. I was then shown out, and got a job offer call within an hour of leaving.
Confirmed questions4 questions
- Can you tell me about a time you demonstrated good listening skills?
- Give me an example of a time you aimed to be the best.
- Describe a situation where you worked towards targets and how it made you feel.
The AA Consultant Interview Questions
Quoted word for word from The AA interview reports.
“What would you do if it was the last day of the month and you hadn't met your sales target?”
Read reports →“How would you handle a call with an upset customer?”
Read reports →“Share an instance where a customer was unhappy and explain how you handled it.”
Read reports →“How do you manage multitasking when working under pressure?”
Read reports →“Do you have previous call centre or sales experience?”
Read report →“Can you tell me about a time you demonstrated good listening skills?”
Read report →“Describe a situation where you had to handle a challenging customer.”
Read report →“Can you tell me about a time you gave excellent customer service?”
Read report →“Describe a situation where you faced a problem and had to take the initiative to solve it.”
Read report →Formats, difficulty and experience
Across all 8 The AA interview reports.