Thames Water Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Thames Water.
Thames Water
Customer Service Representative
Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Technical Behavioral Other
So, first, there were some online assessments and a Team interview where they tested my audio call. Then, they asked me some situation-based questions. After that, there was another Teams interview. The next step was a 2-hour assessment at the office. I think I did well. You should definitely get ready for it, and it's good to know some details about the company and what they're looking for.
Confirmed questions6 questions
- Did you complete the online assessments and the Team interview with an audio call test?
- Were you asked situation-based questions?
- Did you have a subsequent Teams interview?
Thames Water
Customer Service Agent
Entry Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Presentation
Interview formats
Behavioral Presentation Other
The interview process was quite thorough, but once I got past the initial stages, I really felt like they wanted me to succeed. They did everything they could to support me through the rest of it. For example, they organized a hints and tips Teams meeting to talk about what would happen in the next stage and give me ideas on what to do and say.
Confirmed questions1 question
- Can you tell me why you're interested in working for Thames Water?
Thames Water
Customer Service Agent
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The recruitment process was outsourced and the agent I worked with was not helpful at all. They would agree to call at a specific time but then call multiple times at a different time. I was also given wrong information about the training dates and location. Because of this, I decided to withdraw my application. I wondered if the actual work environment would be as disorganized as their hiring process.
Confirmed questions1 question
- Can you share an instance where you exceeded expectations to deliver excellent customer service?
Thames Water Customer Support Representative Interview Questions
Quoted word for word from Thames Water interview reports.
“Did you complete the online assessments and the Team interview with an audio call test?”
Read reports →“Were you asked about the purpose?”
Read reports →“What is your motivation for joining Thames Water?”
Read reports →“Were you asked to complete a 2-hour assessment at the office?”
Read reports →“Can you tell me about a great customer service experience you've had?”
Read report →“Did you have a subsequent Teams interview?”
Read report →“Can you share an instance where you exceeded expectations to deliver excellent customer service?”
Read report →“Tell me about a time you handled a challenging customer case and the customer was happy with how it was resolved.”
Read report →“Were you asked for details about the company?”
Read report →Formats, difficulty and experience
Across all 10 Thames Water interview reports.