Terminix Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 21 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Terminix.
Terminix
Customer Service Representative
Senior Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Group Background check Offer
Interview formats
Behavioral Group
I applied one day and got an email the same day for a phone interview. The next day, I got an email to come in for a group interview. We arrived at 8 and finished around 10. Seven of us went in for the group interview with three ladies asking questions. They asked three questions total, then stepped out and said they would let us know immediately. About 10 minutes later, a lady came in and called people out for a second interview. After the second interview, the same lady took us to HR, and they hired us all. The starting pay is $13/hr. We have to take a drug test within 48 hours and will start a week later. We'll have 6 weeks of training Monday-Friday from 8-5pm, then we'll work 3 ten-hour days and two 5-hour days.
Confirmed questions3 questions
- Can you tell me about yourself?
- For call center work, do you prefer using scripts or creating your own messages?
- What is your passion outside of customer service?
Terminix
Customer Service Representative
Entry Average Accept offer 5 rounds
Interview process
Recruiter call Group Onsite Panel Offer
Interview formats
Behavioral Group Technical
First I filled out an application online. About a month later, they emailed me to set up a phone interview. That call was pretty standard, asking about times I dealt with customer service issues. After that, they had me come in for an in-person interview, which started as a group orientation. They went over the job details, pay, work hours, and benefits (which kick in after 90 days). Then, they called people in one by one to interview with a supervisor. If the supervisor liked you, they'd ask you to wait, and another supervisor would come in for a second interview. About two hours after that, I got a call saying I got the job.
Confirmed questions1 question
- Can you describe a situation where you were unable to help a customer?
Terminix
Customer Service Representative
Entry Average Neutral experience Accept offer 1 round
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Other
Applied online and got an interview the next day. The recruiter said it would be business professional, but when I got there, I was the only one dressed like that. Everyone else was in casual clothes. Maybe they wanted to see who would put in extra effort! The interview was a bunch of questions asking me to name and describe specific situations. The two interviewers seemed like they didn't really want to be there, like they had more important stuff going on, which is probably true. They did answer my questions though, but weren't super friendly, which was a bit of a bummer. Less than an hour later, I got a call with a job offer, and I took it.
Confirmed questions1 question
- Can you describe a time you received great customer service and explain what made it stand out?
Terminix Customer Support Representative Interview Questions
Quoted word for word from Terminix interview reports.
“For call center work, do you prefer using scripts or creating your own messages?”
Read reports →“Can you give an example of a time when you were unable to help a customer?”
Read reports →“Describe a situation where you had to deal with an angry customer.”
Read reports →“Can you describe a situation where you were unable to help a customer?”
Read reports →“Can you describe a time you received great customer service and explain what made it stand out?”
Read report →“Can you provide an example of a time when...”
Read report →“Describe a situation where a customer was upset and no longer trusted the company. What steps did you take?”
Read report →“What is your expected tenure at the company?”
Read report →“What is your passion outside of customer service?”
Read report →Formats, difficulty and experience
Across all 21 Terminix interview reports.