Telvista Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Telvista.
Telvista
Customer Service Agent
Entry Average Positive experience Decline offer 4 rounds
Interview process
Recruiter call Presentation Background check Offer
Interview formats
Behavioral Presentation Other
First, there's a very general and quick interview. No confusing questions are asked, and they don't dwell on your personal life. After that, they'll give you a role-play scenario that you've already had access to the information for and will continue to have for the task. If you have the English level but lack vocabulary or need to refine certain technical aspects, they offer a one-week course. If the teacher approves you, you can continue with the process, which basically involves submitting and signing documentation.
Confirmed questions1 question
- If you could change something about how you resolved a customer's issue, what would it be?
Telvista
Call Center Representative
Entry Difficult Neutral experience No offer 4 rounds
Interview process
Take home Group Background check Recruiter call
Interview formats
Technical Group Behavioral
So after I sent in my resume, they had me do three tests. One was about airports and time zones, the second one was a WPM test, and the third one was to check my customer service skills. If you passed all those, then you went to a group interview. It was like 25 people all at once. After that, we did a tour of the place and played a game. Then they did a quick one-on-one interview. I really wanted this job, the benefits looked great and the vibe was super positive.
Confirmed questions1 question
- Can you participate in a team activity and play a Trivia game?
Telvista
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Technical screen Background check Offer
Interview formats
Behavioral Technical
A recruiter will contact you to arrange an interview. Upon arrival, you'll need to show your ID at the front desk before proceeding to the HR department. After being called back by HR, you'll have an interview, followed by a computer skills test. Then, you'll be given a tour of the facility. If everything is satisfactory, you'll be extended an offer.
Confirmed questions1 question
- What hours are you available to work, considering this is a 24/7 call center?
Telvista Customer Support Representative Interview Questions
Quoted word for word from Telvista interview reports.
“What does working from home mean to you?”
Read reports →“What languages are you able to speak?”
Read reports →“Should I keep my answers very basic and short?”
Read reports →“Can you participate in a team activity and play a Trivia game?”
Read reports →“What would you say is your biggest flaw?”
Read report →“What hours are you available to work, considering this is a 24/7 call center?”
Read report →“Do you have any availability constraints?”
Read report →“If you could change something about how you resolved a customer's issue, what would it be?”
Read report →“Were there any difficult or surprising questions?”
Read report →Formats, difficulty and experience
Across all 13 Telvista interview reports.