TeleTech (Cairo) Customer Support Representative Interview Questions
& Process

First you do the application, then an assessment. After that, you do a video interview where they ask about your job history and work experience, and why you think you'd be a good fit for the job.

The company's initial contact with candidates was challenging, feeling like I was talking to a child. The process started half an hour late. We had to introduce ourselves and talk about ourselves, then do an internet test in another room, which the analyst said would only take 20 minutes. We waited 2 hours for this test to start. HR couldn't clearly explain how the test should be done. It's hard to pass a test when the person administering it doesn't know how it's done. In the interview room, we were told the response would be given next week, but in the testing room, we were told it would be the next day – conflicting information. We don't get clear feedback, leaving us guessing. HR is disorganized and completely unprepared, lacking respect for candidates. We're here for something serious, not to be treated with such inexperience.

It was a quick process. First, I had a personal questions interview, then a customer service test on the computer. If I passed, I'd get an email confirmation to bring my documents.