Telekom Malaysia Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Telekom Malaysia.
Telekom Malaysia
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
It was a good interview, mostly behavioral questions. The main thing is to be aware of the questions asked. It felt like there were 3 rounds, starting with a recruiter call, then a phone screen, and finally an onsite interview.
Confirmed questions1 question
- What are your long-term career aspirations over the next five years?
Telekom Malaysia
Customer Service Representative
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Group Background check Offer
Interview formats
Group Other
First there was a call to screen me, then I had a group interview and got accepted. Then there was 2 weeks of training about the company products, followed by 2 weeks of on-site training where I was buddied with seniors. After that, I started working, with basic pay only for the training months.
Confirmed questions4 questions
- Can you tell me about your strengths?
- How proficient are you in English?
- What does customer service mean to you?
Telekom Malaysia
Customer Service Representative
Entry Difficult Neutral experience No offer 3 rounds
Interview process
Take home Group Recruiter call
Interview formats
Technical Behavioral
Started with an online assessment to be completed in 20 minutes, followed by a group interview conducted by the HR manager. The first questions were about introducing yourself and why you are interested in this role, along with product knowledge questions about TM, modems, and routers.
Confirmed questions2 questions
- Could you start by introducing yourself in English?
- What motivates your interest in this particular role?
Telekom Malaysia Customer Support Representative Interview Questions
Quoted word for word from Telekom Malaysia interview reports.
“What is a modem?”
Read reports →“What is a router?”
Read reports →“What are the TM Products?”
Read reports →“How do you cope with stress?”
Read reports →“What does customer service mean to you?”
Read report →“What is basic knowledge about the position?”
Read report →“Could you start by introducing yourself in English?”
Read report →“How to respond to customer?”
Read report →“What are your long-term career aspirations over the next five years?”
Read report →Formats, difficulty and experience
Across all 8 Telekom Malaysia interview reports.