Telefónica Sales Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 20 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Telefónica.
Telefónica
Sales Advisor
Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check
Interview formats
Behavioral Case Presentation
I applied online and got a call back after three weeks for a phone interview. It was pretty relaxed and short, mostly discussing personal stuff and if I could work in the UK. After that, I was invited for a face-to-face interview at the store with the manager. Two people interviewed me, and it was generally relaxed with sales-type questions. The interview lasted about 30 minutes, then I had to do a sales role-play which was easy to understand and finish. I had plenty of time to get ready for it. I think I did okay, but they went with someone else who was a better skill match, probably because I didn't have a super strong sales background. I heard back about their decision a week later.
Confirmed questions3 questions
- Tell me about a new idea you implemented, how you went about it, what the result was, and if you encountered any resistance from your manager.
- What do you think is the best way to approach customers?
- Can you give an instance where you disagreed with leadership and challenged them, and what happened as a result?
Telefónica
Sales Advisor
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
I applied online and a few days later, I got called for a telephone interview. It was mostly about checking I could work in the UK and if I had experience talking to people. They said I passed and invited me to a in-person interview that was about forty minutes. Normally, there's a role-play part, but the interviewer didn't like that, so instead, I just chatted with some of the current advisors. They wanted to get a feel for my personality and how I'd fit in with the store. The phone interviewer missed asking my age. Since I'm only 17, I need someone else to supervise me when selling contracts, which could have been an issue.
Confirmed questions2 questions
- Tell me about a time you had to change your approach to collaborate with someone.
- Can you share an instance where you worked towards a specific objective?
Telefónica
Sales Advisor
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Technical screen Presentation Background check Offer
Interview formats
Behavioral Presentation Other
It was pretty standard, with the usual questions like 'Tell me about a time you showed good customer service,' 'When did you have to manage your time effectively?' and 'Describe a new idea you had that was put into action.' Then, there was a role-play part where I got to look over O2's basic information, like their plan costs. After that, I did a role-play with the manager, trying to sell them an O2 contract or plan. The manager was nice and professional the whole way through, but HR was the problem. They took over TWO WEEKS to call me back! Even when I called to check in, they said they'd call Monday, but I didn't hear back until Thursday. It might seem like a small thing, but it's tough when you're really hoping for the job and constantly waiting for that call.
Confirmed questions1 question
- Can you share an instance where you showed your organizational abilities?
Telefónica Sales Consultant Interview Questions
Quoted word for word from Telefónica interview reports.
“What made you pick O2?”
Read reports →“What would you consider your biggest flaw?”
Read reports →“What's your approach to handling an angry customer yelling in the store?”
Read reports →“Which app do you like the most and explain why?”
Read reports →“How would you handle a situation where a product is out of stock?”
Read report →“Could you talk enthusiastically about something you are really interested in?”
Read report →“How would you handle the privacy and confidentiality of customer information?”
Read report →“What is your motivation for wanting to work for O2?”
Read report →“Can you give an example of when you challenged someone's way of thinking?”
Read report →Formats, difficulty and experience
Across all 20 Telefónica interview reports.