TEKsystems It Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 52 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at TEKsystems.
TEKsystems
Desktop Support Technician
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Panel Onsite
Interview formats
Behavioral Technical
First, I had a recruiter call on the phone that lasted around 20 minutes. After that, there was a panel interview with 3 people from the client company over Microsoft Teams. They asked standard questions about my past experience, what my long-term goals are, and why I think I'd be a good fit for the role.
Confirmed questions1 question
- Are you CompTIA A+ certified?
TEKsystems
Help Desk Technician
Entry Easy Neutral experience No offer 2 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Technical Behavioral
I interviewed for a help desk job. The video interview was organized and the recruiter communicated well. I thought my skills were a good fit. The interview itself was okay, but one interviewer seemed difficult, asking tricky questions even when I was on the right track, almost like they wanted to reject me. I couldn't get the interviewers' emails, so I sent a thank you note through the recruiter. I didn't get any feedback, though the recruiter passed my thanks on. The job was an indefinite contract, which is unusual in my field; contracts are usually 3, 6, or 12 months. If hired, I would have had to apply for a permanent position later, which some people wait years for. Given my experience, I would have done well. The pay was also lower than expected for an on-site help desk role, similar to what I made five years ago with less experience. I'm in a similar role now, directly hired, and earning much more. I don't see why there'd be a technical interview for low pay and strange contract terms, especially since my resume and interview answers show my experience. Overall, my experience with the recruiter and the agency was good, but I'd avoid this specific client unless it was a direct hire or had better contract terms.
Confirmed questions1 question
- How would you approach troubleshooting a printing issue for a user?
TEKsystems
Help Desk Analyst
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Technical Behavioral
The interview process included a Talent Representative from TEKsystems asking questions about IT troubleshooting and hypothetical problem scenarios. I was very familiar with the questions as my previous job involved most of these basic situations. I have a lot of experience with the Remedy Ticketing system. My prior job at Maxim mainly dealt with Active Directory and Exchange issues, so I was comfortable answering questions about those.
Confirmed questions6 questions
- Were you familiar with Active Directory?
- Were you familiar with Microsoft Exchange server?
- Were you familiar with SQL?
TEKsystems It Support Engineer Interview Questions
Quoted word for word from TEKsystems interview reports.
“Can you tell me the 4 types of IP addresses?”
Read reports →“How would you approach troubleshooting a printing issue for a user?”
Read reports →“Can you describe your troubleshooting steps for an internet outage?”
Read reports →“What steps would you take to troubleshoot issues with office products?”
Read reports →“How do you feel about getting Security Plus certified?”
Read report →“Are you okay with going into patient rooms since it's for a medical org?”
Read report →“How do you handle an angry customer in a Help Desk environment?”
Read report →“In five years, where do you see your career heading?”
Read report →“What's your approach when a doctor isn't satisfied with the support provided?”
Read report →Formats, difficulty and experience
Across all 52 TEKsystems interview reports.