Teavana Store Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Teavana.
Teavana
Store Manager
Mid Easy Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical Other
The hiring process started with an email from an area manager setting up an hour-long meeting. We discussed Teavana's history, the acquisition, and the resulting changes. She asked about my personal connection to tea and its significance in my life, along with general performance-based questions. Specific behavioral questions included detailing a difficult conversation with a team member and how I handled it. This initial meeting went very well. The second stage was a phone interview with a senior recruiter who was very friendly. We talked more about Teavana, benefits in greater detail, and compensation. She also inquired about the size of teams I've managed and store volume. This interview was relaxed and natural. A third interview is scheduled for next Saturday with another area manager and the regional director.
Confirmed questions3 questions
- Can you describe a situation where you had to have a difficult conversation with a team member?
- What strategies do you employ to keep your team motivated?
- How do you go about recruiting top talent for your store?
Teavana
Store Manager
Mid Average Neutral experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check Offer
Interview formats
Behavioral Technical
So basically I got contacted by HR via email and phone to set up this initial phone interview. It went pretty well, and then I got a 1:1 with my potential boss. I was kinda early, but they were running late. After waiting 20 mins, I just left, thinking they were disorganized or something. Then, like 5 mins later, they called saying they got lost and still wanted to meet. We found a new spot and talked for about an hour. I didn't know much about Teavana's sales strategy, which is very top-down. I'm not a fan of being pushy or that model, and I told them. They explained their view, but I still wasn't sold. They have this super specific sales process they want everyone to use, so if you're applying for management, you gotta be able to talk about leading a team to hit sales targets. If you're not gonna follow their way, don't bother, they'll think you're not a team player. Also, be ready to talk about how to sell expensive stuff in a bad economy and why their product is worth it. The interviewer liked that I knew my stuff about the company, even though I hadn't been to a store. They said I'd hear back in a week, but it took two weeks with no word, so I figured I didn't get it. Then about a month later, I got a generic rejection email. Honestly, after talking to HR a bunch, I expected a personal call, not just a form email.
Confirmed questions2 questions
- How do you feel about adhering to a defined sales process and employing a top-down sales approach with all customers?
- Regarding your sales experience, how do you approach sales if your method differs from a top-down model?
Teavana
Store Manager
Manager Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Other
Interviews for store manager roles happen way in advance, like 3 months or more before the store even opens. They really like to promote from within the company. You might talk to the Area Manager, or the VP of HR, or even both of them. First, you gotta do this online thing that needs to be totally filled out before they'll even give you a verbal interview. If you pass that, they'll set up a one-on-one meeting with you in person. They're super focused on sales, so they're not looking for store managers who are all about operations.
Confirmed questions1 question
- Can you share an instance where you were accused of unethical behavior? Describe the situation, your reaction, and the outcome.
Teavana Store Manager Interview Questions
Quoted word for word from Teavana interview reports.
“How would you approach selling tea and accessories?”
Read reports →“How do you go about recruiting top talent for your store?”
Read reports →“What strategies do you employ to keep your team motivated?”
Read reports →“How do you feel about adhering to a defined sales process and employing a top-down sales approach with all customers?”
Read reports →“Can you share an instance where you were accused of unethical behavior? Describe the situation, your reaction, and the outcome.”
Read report →“Can you describe a situation where you had to have a difficult conversation with a team member?”
Read report →“Describe your approach to managing both operations and customer experience.”
Read report →“Regarding your sales experience, how do you approach sales if your method differs from a top-down model?”
Read report →“Can you explain how you balance the four key metrics in your daily plans and identify one opportunity you see?”
Read report →Formats, difficulty and experience
Across all 6 Teavana interview reports.