TD Insurance Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 32 interview experiences · FREE TO READ
Which role are you interviewing for?
11 roles · 32 reportsCandidate interview experiences
First-hand accounts from people who interviewed at TD Insurance.
TD Insurance
Insurance Advisor
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interview process was quite straightforward and pleasant. The people I interacted with were informative and friendly, and they were very accommodating, taking the time to answer all my questions. There wasn't any stress involved, and it genuinely felt like they were interested in what I had to say. Overall, it was a good experience with TD Insurance.
Confirmed questions1 question
- Can you describe your client-facing attitude?
TD Insurance
Catastrophe Claims Adjuster
Mid Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
I was contacted by phone to confirm the job and then to set up an interview. The interview was conducted over Zoom and involved two interviewers asking me questions about how I handle situations. They also asked about brand and reputation, and my customer service skills since it's a customer service oriented position.
Confirmed questions1 question
- How would you manage an upset or challenging customer?
TD Insurance
Administrative Assistant
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Onsite Background check Offer
Interview formats
Behavioral Technical Other
So TD Insurance's interview process usually kicks off with a quick chat with HR to see if you're a good fit and what your deal is. For some jobs, you might have to do online tests – like number, word, or 'what would you do?' kind of things. Then, there's the main interview, which could be online or in person, where they'll ask you about your past experiences and stuff specific to the job. After that, you might have another chat with a manager, possibly working through some scenarios or doing a hands-on task. Once all that's done, they'll check your references before making you an offer. Make sure you know about TD Insurance's products, use the STAR method for your answers, and brush up on basic insurance knowledge.
Confirmed questions1 question
- Can you share an instance where you had to handle a challenging customer and describe your approach?
TD Insurance
Sales Advisor
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical Presentation
It was a sales pitch and customer service focused interview process. They also checked my general insurance knowledge and other basic things. It was all really interesting and engaging. I was pretty impressed with how professional and thoughtful everything was.
Confirmed questions4 questions
- Could you try to sell me this pen?
- Can you demonstrate your customer service abilities?
- Tell me about your soft skills.
TD Insurance Interview Questions
Quoted word for word from TD Insurance interview reports.
“What differentiates customer service from customer experience”
Read reports →“What distinguishes customer service from customer experience?”
Read reports →“Could you try to sell me this pen?”
Read reports →“What do you know about general insurance?”
Read reports →“Can you explain the difference between customer service and customer experience?”
Read report →“How would you help a customer over the phone who can't access their online account because they are locked out?”
Read report →“Can you explain the distinction between customer service and customer experience?”
Read report →“Could you tell me where you are originally from?”
Read report →“What does reliability mean to you?”
Read report →Formats, difficulty and experience
Across all 32 TD Insurance interview reports.