TaskRabbit Customer Support Representative Interview Questions
& Process

I think there was a phone screen first, then about 5 one-on-one interviews with managers at different levels. They also gave me some competency quizzes.

I was emailed to set up a phone screening. After that went well, I had to do an online test where I needed to have my camera and screen mirrored to ensure I didn't cheat. This test mainly focused on grammar and attention to detail, involving navigating their website and answering questions like who the CEO is or what their slogan is. Next, I had a Google Hangouts interview with a hiring manager, followed by an on-site interview. Scheduling the on-site was a bit strange; after I gave my availability for a Monday, I didn't hear back. Then, on that Monday morning, they emailed asking if I could come in at 10 AM. Unfortunately, I had already taken a temp job shift that day because they hadn't confirmed. I explained this, and they were okay with rescheduling. The very next day, Tuesday, they emailed to say they had paused hiring and wouldn't be proceeding. While everything before that was fine, the last-minute and inconsiderate scheduling was disappointing. I wonder if I should have skipped the temp job for that interview, but I guess I'll never know.

So the interview process involved a series of questions where we talked about the job overview. Then we did a resume walkthrough and I had to explain my experience in certain areas. We also discussed how well I work within a team and any experience I have working from a remote location.