Talkdesk Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Talkdesk.
Talkdesk
Customer Success Manager
Mid Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Other
First meeting with the HR team - I was unprepared, they couldn't talk about the position, the benefits, when they needed the professional, or anything. They just talked a bit about the company's history. Second meeting with the CS team - they were prepared, asked relevant questions and focused a lot on 'we are a united team, but I will demand a lot'. They didn't seem to know what kind of professional they really wanted.
Confirmed questions1 question
- In what experience did you learn the most during your journey?
Talkdesk
Customer Success Manager
Manager Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Phone screen Presentation Panel Background check Offer
Interview formats
Behavioral Presentation Group
The interview process involved several 1:1 meetings, starting with a recruiter screen and then a hiring manager interview. I also met with two manager peers and one Customer Success Manager (CSM). A significant part of the process was a 45-minute presentation I delivered with a manager peer and two CSMs, which was recorded. The final step was a 1:1 with the Sr. Director of Customer Success. The entire process spanned about 3 to 4 weeks.
Confirmed questions1 question
- How do you engage and retain a remote team?
Talkdesk
Customer Success Manager
Mid Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Other
Had first interview with recruiter, second interview with hiring manager. The third interview was with their very odd person over CS; she seemed out of it during the whole interview. At the end of the interview I asked if “there were any red flags or gaps that I could fill in to ensure I move forward in the interview process” and she said don’t focus on me, focus on the team... what a strange answer to an easy question. Sounds like the company is a disarray at this point. After three interviews all I get is a standard ’thanks for applying’ email.
Confirmed questions1 question
- What motivates your interest in TalkDesk?
Talkdesk Customer Success Manager Interview Questions
Quoted word for word from Talkdesk interview reports.
“If you were any color what color would you be?”
Read reports →“Could you tell me one disadvantage of the product?”
Read reports →“What are two features of the product?”
Read reports →“How do you engage and retain a remote team?”
Read reports →“What activities do you engage in outside of your professional life?”
Read report →“Can you tell me what you know about Talkdesk?”
Read report →“In what experience did you learn the most during your journey?”
Read report →“How well do you understand the product?”
Read report →“What motivates your interest in TalkDesk?”
Read report →Formats, difficulty and experience
Across all 10 Talkdesk interview reports.