Tacit Knowledge Interview Questions
& Process

The interview process was pretty standard. I started with a phone call with the Hiring Director to go over the job. Then, I had an in-person panel interview with some of my potential colleagues from Sales, Project Management, and Delivery. After that, I had a video interview with the Senior Leadership team and the founder. The last interview was an in-person meeting with the COO.

I applied online, then got a call from HR. The first HR interview was quite long, even going over the scheduled time. They scheduled a second HR interview for me the next day, after which my information was passed to the director. A week later, the director called. He seemed understanding of my background and potential, and invited me for an onsite interview. About a week after that, I was flown in for the face-to-face interview, with a hotel booked for an overnight stay. The process had three main stages: an initial HR call, an interview with the director (manager), and finally, a face-to-face with the team.

The interview process was structured, with questions that weren't overly difficult for someone experienced in delivering technology solutions. First, there was a detailed recruiter call where the interviewer seemed to know some of the firms I'd worked with and had a slightly paranoid tone, but got the necessary info. Then, we reviewed Agile concepts, specifically my experience on SCRUM teams with multiple delivery groups and robust methods. They later told the recruiter this was a weak area for me, which I disagree with, possibly due to using industry-standard tools different from what they expected. An excellent lunch was provided off-site. Following that, I did a whiteboard overview of an IT stack I'd delivered; it wasn't eCommerce but was well-received by some developers. Then, there was a discussion about vetting requirements and handling client sign-off requests, possibly focusing on root-cause analysis. The interviewer couldn't answer a question about metrics for their BIGG EYE tool, making me feel like I was prying. Finally, an HR meeting where I mentioned being impressed by their Glass Door rating, and they stated they don't discuss it. I sent seven thank you emails afterward with no response.

The whole thing took about a week. First, I had a technical phone screen where they asked about my background, experience, and past jobs. Then, I got called in for an on-site interview that lasted all day and had three parts. It was tough but felt good. The first part was with a software engineer who asked about my background again, pretty much the same stuff from the phone screen. The second part was a pair-programming exercise where I had to code a solution in Java for a problem, with the engineer watching, giving feedback, and asking about my approach. That was a hard and surprising task. After that, we had lunch with some company folks, which was nice. The last part was with a tech lead, and we designed the architecture for a web app together. I felt pretty chill and excited by then. All three interviewers were really nice and helpful. Doing all the interviews in one day was tiring, but it's a good idea so you don't have to come back on other days, especially if you're from out of town like me. The best part is they gave me the result the same day, right after the last interview.