T. Rowe Price Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at T. Rowe Price.
T. Rowe Price
Customer Service Representative
Entry Difficult Negative experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interview process was overly complex and asked questions that were not relevant for someone who has no experience. I was grilled for 45 minutes and they did not even bother to follow up with me.
Confirmed questions1 question
- Tell me about a challenging situation you had with a coworker and the steps you took to resolve it.
T. Rowe Price
Customer Service Representative
Entry Average Negative experience Decline offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interviewers showed up looking unprofessional in street clothes, which gave me the vibe they aren't serious about their jobs or the company, suggesting a very laid-back culture. The offered pay was less than my current role in Denver for similar work. Plus, they require mandatory overtime, meaning I'd work more for less pay. Things got weird when I pointed this out, and I ended up declining the offer.
Confirmed questions1 question
- Can you tell me about your previous work experiences?
T. Rowe Price
Customer Service Associate
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
First, there was a phone call with usual questions like 'tell us about yourself' and 'tell us how you deal with pressure'. If that went well, they invited me to the office for a tour and a description of the company. After that, I was reviewed by 2-3 people from the department.
Confirmed questions2 questions
- Can you describe a time you dealt with a difficult coworker?
- What motivates you to apply for this role?
T. Rowe Price Customer Support Representative Interview Questions
Quoted word for word from T. Rowe Price interview reports.
“Describe a time you provided feedback that was not well-received.”
Read reports →“How do you handle stressful situations?”
Read reports →“Describe a time you accomplished a goal.”
Read reports →“Tell me about a situation where you had a disagreement with a coworker.”
Read reports →“Can you share an instance where you exceeded expectations for a customer?”
Read report →“Tell me about a time you motivated a team.”
Read report →“Can you describe a time you dealt with a difficult coworker?”
Read report →“Describe a time you dealt with a difficult customer.”
Read report →“Can you tell me about a time you had to make a quick decision when your manager was unavailable?”
Read report →Formats, difficulty and experience
Across all 11 T. Rowe Price interview reports.