Synchrony Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 126 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Synchrony.
Synchrony
Customer Service Representative
Entry Easy Negative experience Decline offer 4 rounds
Interview process
Recruiter call Phone screen Onsite Background check Offer
Interview formats
Behavioral Technical
The interview process was pretty easy, with basic customer service questions. At first, it seemed like a really friendly place to work, but as the training went on, it turned out to be more demanding than they let on. The culture felt friendly initially, but things changed during the extensive training period. Expectations became less clear, and it felt more high-pressure than what was advertised.
Confirmed questions1 question
- What's your approach to dealing with challenging customers
Synchrony
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
I had a phone interview for a customer service role and it went really well. The person called exactly on time, which was a good start. Even though it wasn't in person, they were friendly and made me feel comfortable. The questions were straightforward and really got into the core of customer service, like dealing with tough customers, solving problems when things get hectic, and if I'd used different customer service software before. I felt like I did a good job explaining my strengths, especially how I stay calm in difficult situations and how committed I am to giving great service. The interviewer listened well and asked follow-up questions that let me give more details about my past experiences. I also liked that there was plenty of time for me to ask questions about what it's like to work there, what they expect from someone in this job, and how the customer service team operates. The answers were detailed and gave me a real sense of the company's values and how they support their employees. All in all, the phone interview made me feel confident that I could do this job. The professional yet warm conversation just made me want the job and to work for this company even more.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Synchrony
Call Center Representative
Mid Easy Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Take home Onsite
Interview formats
Technical Behavioral
I applied online and the next day took a pretty easy and logical test. After that, I had to schedule a phone interview, and they let you know if you pass. Finally, there was an on-site interview with the manager and a regular employee. The whole process took two weeks. I'm really mad because I didn't get an offer even with 5 years of experience in customer service/collections.
Confirmed questions3 questions
- Tell me what you know about Synchrony.
- Do you have experience working in a call center?
- What would you do if you saw a co-worker doing something wrong?
Synchrony Customer Support Representative Interview Questions
Quoted word for word from Synchrony interview reports.
“Is it true that you must live within a 2-hour drive of the location if you applied for a remote position?”
Read reports →“Are you able to relocate or do you currently reside within 70 miles of Altamonte Springs, FL for this fully remote position?”
Read reports →“What would you do if you witnessed a colleague taking company equipment home on weekends and returning it on Mondays, despite company policy forbidding it?”
Read reports →“Tell me about a time when rules were broken because nobody was watching. What was your response?”
Read reports →“Tell me about a situation where you observed a coworker acting unethically. What did you do about it – did you report it or ignore it?”
Read report →“Ops: conducted after 3 weeks. Why Synchrony? Why left previous org? Checked stability etc.”
Read report →“Can you share an instance where you exceeded your duties to ensure a customer was happy?”
Read report →“Tell me about a situation where you saw a coworker doing something wrong and how you handled it.”
Read report →“Can you share an instance when you witnessed a coworker acting dishonestly at work and detail how you responded?”
Read report →Formats, difficulty and experience
Across all 126 Synchrony interview reports.