Synchrony Client Services Interview Questions
& Process

I applied online, and about a week later I was sent an email to schedule my phone interview. I completed the phone interview and was told I was eligible for an on-site interview, and to continue to check online to schedule. For 4 weeks the system said there were no slots available, and then I received an email instructing me to visit the site because now there were slots available. I completed the on-site interview with a man and a woman, with basic "tell us about a time" questions. They were very friendly but also very to the point. I feel like I did well, just waiting for a call tomorrow.

I applied on the company's website and had to provide my social security number, date of birth, and driver's license information to even be considered. After filling out a lot of fields, I was told to schedule a phone interview through their site. I finally got one scheduled, and it went well, with the interviewer saying I qualified for the next step: an in-person interview in Phoenix. I had to go back to their website to find an available slot for that, which was difficult. By the time I got one, I suspected the position was already filled since training had started. A few months later, I saw a similar ad for a part-time client services role, this time under Synchrony Financial (formerly GE Financial). I called the employment line instead of using the website. The first time I called, they told me to call back in four days on a Friday, when new openings are posted. I called on Friday and was able to schedule an in-person interview, and was told to bring my application and resume. The interview happened, and at the end, they said they'd make a decision on Friday and let me know. Friday came and went with no word, so I had to call them multiple times. Finally, I was told I wasn't selected due to high competition, and they sent a rejection email late that night. Three weeks later, they are still advertising the position, even on TV, despite telling me it was filled.

Applied online and then got an email a couple days later to set up a phone interview. The recruiter called, asked some basic screen questions, and then scheduled a face-to-face interview for a few days later. I interviewed with two women who asked questions back and forth. They chatted about the job description, pay, hours, and training schedule. I thought I did great leaving the interview, but sadly I got a rejection.