Swissport Passenger Service Agent Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 87 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Swissport.
Swissport
Passenger Service Agent
Entry Easy Negative experience Decline offer 2 rounds
Interview process
Recruiter call Group Background check Offer
Interview formats
Behavioral Group
I wouldn't suggest working here. The whole hiring to onboarding process was really bad and felt super rushed, which made me wonder how organized the company is. I first talked to someone on Friday and they set me up to meet the hiring manager on Monday. When I got there, there were a bunch of other candidates and we had to wait a bit before we were seen. The hiring manager asked me one quick question about why I wanted the job and then right away said I was hired. The onboarding was done all together with everyone at once. After that, I had to do a drug test and get a badge, all in a really tight amount of time. The whole thing was done in just a few hours, and it felt messy and not personal. When I tried to ask questions, the staff couldn't give me straight answers. After my training was set up, I emailed the training manager and HR but never heard back. I even went to the office, and the front desk people seemed so disorganized, writing notes on a napkin, which didn't make me feel confident. All in all, the lack of communication, planning, and professionalism made this a really annoying experience.
Confirmed questions1 question
- What makes you want to be employed by this company?
Swissport
Passenger Service Agent
Entry Average Positive experience Accept offer 2 rounds
Interview process
Group Presentation Panel
Interview formats
Group Presentation Behavioral
So, the interview had two main parts. First, we all did a group activity together, like a team task. Then, we had to present what we did in the activity to the interviewers. They watched how we worked as a team, talked, and solved problems. After that, I had a one-on-one chat where they asked me questions just to me and I could talk more about my background and why I'm a good fit.
Confirmed questions1 question
- Can you tell me about your availability, including the specific days and times you are able to work?
Swissport
Passenger Service Agent
Mid Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Group
Interview formats
Behavioral Group
Worst company ever! They had around 100 people interviewing at the same time. I have over 7 years of customer service experience, but they still declined me. They were very misleading, I would not recommend them at all.
Confirmed questions1 question
- Tell me about a time you had a satisfied customer and how you made them happy.
Swissport Passenger Service Agent Interview Questions
Quoted word for word from Swissport interview reports.
“Do you know the airport codes and which countries they belong to?”
Read reports →“What would you do if a passenger complained a lot about their seat?”
Read reports →“What would you do if someone showed up at your check-in counter 40 minutes before the flight?”
Read reports →“Imagine a distressed woman with two young children and two bags who is upset about unexpected bag fees. How would you approach this situation?”
Read reports →“Could you share three words that your friends would use to describe you?”
Read report →“How would you handle a situation where you encounter a passenger who speaks no English, and English is not their native language nor your native language?”
Read report →“Given that this is a part-time role, do you feel the pay would be enough for your household needs?”
Read report →“Can you confirm you have a reliable way to get to work?”
Read report →“What actions would you take if a colleague wasn't adhering to the established rules?”
Read report →Formats, difficulty and experience
Across all 87 Swissport interview reports.