Swiggy Operations Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Swiggy.
Swiggy
Area Manager
Mid Difficult Negative experience No offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Offer
Interview formats
Behavioral Technical Coding
The interview process wasn't streamlined for the Area Manager position in Coimbatore. It involved an HR round, a telephonic round, an aptitude test, and a face-to-face with the operations manager. After clearing all these, I was told there was one more round. They didn't call back for a long time, and when I inquired, they said my profile lacked people management experience, which should have been mentioned in the first round. I incurred travel costs of 8000rs from Chennai to Coimbatore. The interviews happened over a month with a week's gap between rounds, and this issue was only identified in the final round. Aspirants should confirm details before attending. The HR and management seem unaware, leading to wasted time, money, and energy. They are still in a startup phase.
Confirmed questions5 questions
- Can you explain how batting average is calculated in cricket?
- Imagine a delivery boy steals a purse from a restaurant during a delivery and is later caught on security camera. How would you manage this scenario?
- What steps would you take if a customer physically assaults a delivery boy, and subsequent investigation reveals the customer was at fault?
Swiggy
Operations Manager
Senior Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
It was pretty straightforward. They focused on my resume and previous work. I got asked business and situation-based questions, like why I wanted to join. We also discussed cross-functional collaboration, initiatives I'd taken to cut down last-mile costs, and other program initiatives, plus I had to go into detail about my projects.
Confirmed questions7 questions
- Could you discuss your previous experience?
- Can you provide details regarding your resume?
- What motivates your interest in joining us?
Swiggy
Operations Manager
Manager Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Technical screen Presentation Background check
Interview formats
Behavioral Case Technical
Round 1 was with the hiring manager where they asked me to talk about myself. Round 2 was a case study. Round 3 was with the city head, and it involved scenario-based questions. Round 4 was an HR round. Overall, it was a really interactive and challenging interview.
Confirmed questions1 question
- Could you share an instance of a past operational issue you encountered and explain how you resolved it?
Swiggy Operations Manager Interview Questions
Quoted word for word from Swiggy interview reports.
“Can you explain how batting average is calculated in cricket?”
Read reports →“What steps would you take if a customer physically assaults a delivery boy, and subsequent investigation reveals the customer was at fault?”
Read reports →“How would you verify that Field Executives are adhering to the uniform and bag regulations?”
Read reports →“How would you secure extra fleet capacity quickly to manage a surge in orders on event days like Rakhi or Mother's Day?”
Read reports →“Given 2 delivery guys and 3 orders on different routes, where an executive needs to pick orders from different hotels one at a time, how would you manage the time to ensure orders are delivered in the minimum possible time?”
Read report →“Imagine a delivery boy steals a purse from a restaurant during a delivery and is later caught on security camera. How would you manage this scenario?”
Read report →“In your view, who holds greater importance: the customer or the employees?”
Read report →“If a delivery boy gets into a physical altercation with a customer, and this leads to all delivery boys organizing a protest outside the office, how would you respond?”
Read report →“What actions would you take as an operations manager in the event of an unexpected strike by delivery agents?”
Read report →Formats, difficulty and experience
Across all 8 Swiggy interview reports.