SWBC Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at SWBC.
SWBC
Customer Service Representative
Entry Average Neutral experience Accept offer 3 rounds
Interview process
Take home Recruiter call Onsite
Interview formats
Technical Behavioral
Started with 2 assessments: one for customer service skills and another for process/typing. Then, I had to fill out an application. After that, I had a one-on-one interview with a supervisor or manager, and I met with the recruitment team.
Confirmed questions1 question
- Can you share an instance where you dealt with a dissatisfied customer and how you handled their problem?
SWBC
Customer Service Associate
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral
I went to the interview dressed business casual and had my resume ready. The interview took place in the conference room. They asked me about my past work experience. The questions were pretty easy to answer and the vibe was relaxed.
Confirmed questions1 question
- What is your greatest strength.
SWBC
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
When I were there, we got a lot of incentives such as yearly bonuses around Christmas, which equal one full paycheck. We also got discounts to basketball and hockey games of teams that the company sponsor.
Confirmed questions1 question
- Why should we hire you?
SWBC Customer Support Representative Interview Questions
Quoted word for word from SWBC interview reports.
“Tell me about your family life.”
Read reports →“Have you had prior call center experience?”
Read reports →“Can you share an instance where you dealt with a dissatisfied customer and how you handled their problem?”
Read reports →“Can you describe a time you handled a difficult situation?”
Read reports →Formats, difficulty and experience
Across all 8 SWBC interview reports.