Sutter Health Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Sutter Health.
Sutter Health
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral Technical
Interview was pretty fast, under 10 minutes. They gave a quick rundown of what the job entails. Asked standard stuff about previous jobs, why I'm interested in the company, what software I know, and some hypothetical scenarios. Got a job offer later that same day, a few hours after the interview.
Confirmed questions1 question
- Can you describe your previous work experience?
Sutter Health
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call Phone screen Background check
Interview formats
Behavioral Technical
I got referred by a friend and after emailing my resume to a manager, I got an interview the very next day. The interview itself went pretty smoothly, I was interviewed by two women who made the atmosphere very relaxed and comfortable. It was supposed to be a 30-minute interview, but they seemed really interested in talking with me and sharing their personal future goals, so it went a bit longer than the usual 10 minutes. I really felt like I did well. They mentioned I'd hear back by Wednesday. However, three Wednesdays passed and I still hadn't heard anything. I sent a thank-you note a week later, but still no response. In the third week, I sent a follow-up message, but again, no reply. It would have been nice if they had some system to let candidates know the outcome, even if it was just a quick call or an automated email stating that I didn't get the job.
Confirmed questions3 questions
- What's your reason for wanting to work at Sutter Health?
- Can you tell me about a time you had to handle a really upset customer? What did you do?
- In five years, where do you see yourself professionally?
Sutter Health
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interview process was very thorough and thoughtful, with questions that required accurate and appropriate answers. It was one of the best questionnaires I've personally experienced. They are understandably wanting caring and genuine people, so they have smart questions to weed out the bad seeds. If you don't share a truly genuine concern for other people, this position is not for you.
Confirmed questions1 question
- Describe a challenging situation you faced at work and explain how you managed it.
Sutter Health Customer Support Representative Interview Questions
Quoted word for word from Sutter Health interview reports.
“What's your understanding of Medicare?”
Read reports →“What are good ethics?”
Read reports →“What makes you enjoy assisting people?”
Read reports →“What's your reason for wanting to work at Sutter Health?”
Read reports →“Can you tell me about a time you had to handle a really upset customer? What did you do?”
Read report →“What makes you want to work here?”
Read report →“What makes you feel you are fit for this job?”
Read report →“Can you tell me about a time you had to handle a challenging customer?”
Read report →“What positive things can you contribute to this company?”
Read report →Formats, difficulty and experience
Across all 14 Sutter Health interview reports.