Sutherland Customer Support Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 33 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Sutherland.
Sutherland
Customer Support
Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Technical screen Group
Interview formats
Behavioral Other
The interview process has 3 rounds, including a JAM (Job Application Manager) Managerial round and an assessment. There was also a typing test which was an elimination round. The interview process is simple, focusing on communication skills and English proficiency.
Confirmed questions3 questions
- Can you describe your communication skills?
- Tell me something about your family.
- What are your hobbies?
Sutherland
Call Center Agent
Entry Average Negative experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Presentation
The interview process wasn't that professional in terms of timings and appearances, but they were friendly and quick to respond. They were very direct and to the point, even though they weren't the green environment they claimed to be.
Confirmed questions1 question
- How would you go about selling a backpack to us?
Sutherland
Customer Support
Mid Easy Positive experience Decline offer 3 rounds
Interview process
Recruiter call Phone screen Background check
Interview formats
Behavioral Technical
It was easy if you are fluent in English. First, there was a telephonic interview. After some days, a senior HR contacted me for further rounds. There were many HR rounds for me.
Confirmed questions2 questions
- Can you introduce yourself?
- What does customer support entail?
Sutherland Customer Support Interview Questions
Quoted word for word from Sutherland interview reports.
“What is the difference between a modem and a router?”
Read reports →“If you could be invisible for 24 hours, what would you do?”
Read reports →“If you were given 1000 dollars, how would you invest it?”
Read reports →“Imagine you were gifted $100 million, how would you respond and react?”
Read reports →“Can you tell the story line about the recent movie you watched?”
Read report →“What's your favorite place and the reason behind it?”
Read report →“Which provides more knowledge: a small firm or a settled firm?”
Read report →“How would you approach the vocabulary test?”
Read report →“How would you go about selling a backpack to us?”
Read report →Formats, difficulty and experience
Across all 33 Sutherland interview reports.