Sutherland Application Support Engineer Interview Questions
& Process

I had a very poor experience with the HR associate. The lady was very rude and was practically shouting on the phone. There was a disagreement on the joining date. I had very clearly informed that there is a stipulated 60 day notice period in my present organization. I even clarified the same before coming down for my 2nd round of interview. I was assured that it will be taken into consideration. After the completion of the entire process and after being selected as a senior TSE, The offer letter that was rolled out mentioned the joining date as 26th March. I put down my resignation letter on the very day the offer was rolled out i.e - 18th Feb. It gave me only 36 days of notice period. I tried explaining that this will not be possible, but I was not given any chance to even have a decent conversation. She would just not let me speak and kept repeating that if I do not join by the date mentioned, the offer will be revoked. This was a very disappointing and demeaning experience. A waste of time for everybody involved in the process. The only positive outcome of it was that my present company offered me a promotion and hike which motivated me to take my resignation back.

I went directly to the sutherland Globel Services HR office. First, there was an online registration, then an essay writing test to check writing skills, followed by a typing test. After that, I had an HR interview and a technical interview. I was selected and got a call after a week to join on Nov 13, 2009. Then came a one-month technical training, and after passing that, a 10-day communication training. I passed both and then went for product training, which lasted about one and a half months. Finally, after passing product training, we went to the floor.

This interview process was a bit of a mess. The first technical round was with someone from a totally different department who didn't seem to know why I was even there. Surprisingly, HR said the result was positive. Then, they set up an interview with the client, but again, they provided a different resume, and the client was also out of sync. I'd advise skipping this if you get a call.