Sunrun Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Sunrun.
Sunrun
Customer Service Representative
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Other
The interview was pretty standard, but it was over the phone with two people, which sometimes made the conversation a bit tricky. Even though it seemed to go well with good back-and-forth, it looks like the company is dealing with some internal growing pains. The interviewers mentioned this, and when I followed up about the job, my recruiter told me they'd combined different roles, so the position wasn't available anymore. It's also been six months since they updated the website. I tried to find another role because I thought it could be a good fit and I understood they were sorting out growth issues, but leaving the same job listing up when it wasn't even a real opening anymore made me decide not to pursue it further.
Confirmed questions2 questions
- What makes you want to join the Sunburn team?
- What part of our mission connects with you the most?
Sunrun
Customer Care Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
I got a call and chatted with the recruiter about the job. I answered some questions, like why I want to work there. After about 15 minutes on the phone, the recruiter set up a job interview for the next day.
Confirmed questions3 questions
- What actions would you take if a customer is unhappy and you are unable to provide a resolution independently?
- What motivates your interest in working for Sunrun?
- Describe a challenging situation you successfully handled by exceeding expectations and working independently.
Sunrun
Customer Service Representative
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
They responded quickly to my application, but it turned out they needed to hire a lot of people in just a couple of days, despite having a long 10-day background check process. During the interview, I was told the hiring manager was too busy to meet with me, and then I was shown the door. The team lead who interviewed me was sick and clearly didn't care about the process. This was by far the worst interview experience in my 32-year career. This is a very basic call center job where your time is closely monitored, and everyone I saw working there looked miserable. I strongly advise avoiding this company. My rejection letter stated they found someone better, even though they were hiring 17 people. It was a complete joke. Avoid.
Confirmed questions3 questions
- Can you share an example of a time when you demonstrated X?
- Describe a situation where you had to deal with Y.
- Tell me about a time you faced Z challenge.
Sunrun Customer Support Representative Interview Questions
Quoted word for word from Sunrun interview reports.
“What actions would you take if a customer is unhappy and you are unable to provide a resolution independently?”
Read reports →“What part of our mission connects with you the most?”
Read reports →“Can you tell me why you are interested in Sunrun?”
Read reports →“What makes you want to join the Sunburn team?”
Read reports →“What motivates your interest in working for Sunrun?”
Read report →“Tell me about what you learned in college.”
Read report →“Tell me about a time you faced Z challenge.”
Read report →“Describe a situation where you had to deal with Y.”
Read report →“Can you share an example of a time when you demonstrated X?”
Read report →Formats, difficulty and experience
Across all 6 Sunrun interview reports.