Sunrise Senior Living Concierge Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 33 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Sunrise Senior Living.
Sunrise Senior Living
Concierge
Entry Difficult Positive experience Accept offer 2 rounds
Interview process
Recruiter call Background check Technical screen Offer
Interview formats
Behavioral Technical
After submitting my application, I also filled out a background check form and provided 4 references (2 personal, 2 professional). I then had a one-on-one meeting with the hiring manager and the department head. They asked me a lot of questions about my experience with seniors and how I'd handle different scenarios. They also inquired about my salary expectations and availability. We discussed my past jobs and how they could be relevant to working with seniors. Following the job offer, there was significant paperwork, and I had to await my fingerprint clearance card. I also needed to get CPR/First Aid certified and obtain a food handler's permit, plus complete a two-week company training program.
Confirmed questions2 questions
- Can you tell me about your experience with seniors from your previous job?
- What are your salary expectations?
Sunrise Senior Living
Concierge
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Group Presentation
Interview formats
Behavioral Group Presentation
I applied online and heard back about a week later about a group interview. On the interview day, about 15 of us showed up at Sunrise, with half applying for concierge and the other half for caregiver roles. We all filled out some info sheets and watched a quick video about Sunrise. Then, two managers talked about their experiences and what they look for in team members. We then answered some questions, some mandatory that we all did going around, and others optional. It lasted an hour. The day after, I got a letter saying they'd keep my resume on file, which was two months ago, and the job is still open.
Confirmed questions1 question
- What are your expectations of Sunrise?
Sunrise Senior Living
Concierge
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Group Take home Onsite Background check Offer
Interview formats
Behavioral Group
I applied and got a referral. Then I had a group interview with 5-6 people at Sunrise Senior Living. They asked some intro questions, and not everyone was applying for the same job. After that, I was asked to come back and job shadow for two days. I shadowed both day and evening concierge tasks. Then I had a one-on-one with a coordinator. Three days after that, I got a hire package and talked to the Executive Director to get started. The whole hiring thing took about a month.
Confirmed questions5 questions
- Can you introduce yourself?
- What made you want to apply for this position?
- How do you cope with stressful situations?
Sunrise Senior Living Concierge Interview Questions
Quoted word for word from Sunrise Senior Living interview reports.
“If several residents observed another resident being taken away by ambulance, what would you say to them?”
Read reports →“What would be your course of action if the phone rang while a resident was attempting to leave through the main entrance?”
Read reports →“In a scenario where a resident is being taken away in an ambulance, and other residents inquire about the situation, what would you communicate to them?”
Read reports →“When a customer is waiting and the phone rings, what's your priority?”
Read reports →“How would you handle a situation where your phone is ringing and a resident is attempting to exit the building?”
Read report →“Describe how you would manage an upset patient or their family member.”
Read report →“What is your approach to dealing with an unhappy family member or resident?”
Read report →“What would you do if you had to deal with a resident or their family member who was being difficult?”
Read report →“What would you do if you had multiple demands on your attention, such as a ringing phone, a resident at your desk, and a new person entering the door?”
Read report →Formats, difficulty and experience
Across all 33 Sunrise Senior Living interview reports.