Suncorp Group Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 26 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Suncorp Group.
Suncorp Group
Customer Service Representative
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral
The interview went well and the office was quite fancy. The interviewer was approachable and had a lot of experience with the company. It could have been more private, though, as the interview was in a public area.
Confirmed questions1 question
- Tell me about a time you dealt with a difficult customer and how you resolved the issue.
Suncorp Group
Customer Service Representative
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical Presentation
It was easy, pretty standard interview questions. First, we talked about how I handle challenging customers, what I like about the job, and my career goals. Then, we discussed my knowledge of the brand and why I applied.
Confirmed questions6 questions
- Can you tell me why you were interested in working with us?
- How would you handle a difficult customer?
- What aspects of this position are most appealing to you?
Suncorp Group
Customer Service Representative
Entry Difficult Neutral experience No offer 5 rounds
Interview process
Recruiter call Take home Group Technical screen Presentation
Interview formats
Behavioral Presentation Group Technical
I got referred to this role by Madison Recruitment. It's a call centre job. First, I had to complete some online preliminary tests in a virtual call centre setting. Then, I went to a Group Assessment Centre. It felt pretty upbeat, but still quite corporate, so I'd suggest dressing in business attire. They asked us to bring an 'item of interest' to help break the ice and show a bit of our personality outside of work. We started with a Face-To-Face Phone Roleplay where the focus was on trying to upsell services while helping customers with their issues. The interview included standard behavior-based questions. We also had a group discussion about the meaning of 'customer service' and had to write our thoughts down on a handout. Finally, I did a short presentation to the group based on a card that had a specific value from Suncorp's mission statement.
Confirmed questions2 questions
- What is the best professional advice you have received?
- Can you share the best advice you've ever received at work?
Suncorp Group Customer Support Representative Interview Questions
Quoted word for word from Suncorp Group interview reports.
“Are you satisfied with the salary after receiving advice on the amount?”
Read reports →“What's your strategy for calming down an angry customer?”
Read reports →“What do you know about our brand?”
Read reports →“What is the best professional advice you have received?”
Read reports →“What are your thoughts on managing remote work?”
Read report →“Can you tell me why you are interested in Suncorp?”
Read report →“What is your motivation for wanting to join Suncorp?”
Read report →“Describe a time you had to deal with a very upset customer and what you did.”
Read report →“Can you share the best advice you've ever received at work?”
Read report →Formats, difficulty and experience
Across all 26 Suncorp Group interview reports.