Sun Life Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 31 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Sun Life.
Sun Life
Case Manager
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
I had 2 interviews. First was with an HR rep, and the second one had 2 hiring managers. They asked easy behavioral and experience-based questions. The people were nice and helpful, but the pay doesn't seem to be industry standard.
Confirmed questions3 questions
- Can you tell me about your experience related to this job?
- Behavioral questions
- Job-based questions
Sun Life
Claims Manager
Manager Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral Technical
Talked to the recruiter and they said I was a great candidate and they'd make a quick decision. It took two weeks to hear back, so I followed up and then got scheduled. The interview seemed to go well, and then I didn't hear anything. When I followed up again, I immediately got rejected. I was qualified and the questions went well, so I'm not sure why. The questions weren't STAR format, more casual like walking through my resume. The hiring process didn't seem organized and I felt a bit led on.
Confirmed questions4 questions
- Can you walk me through your resume?
- Tell me about your experience that's relevant to this role.
- As a manager, how would you handle interpersonal conflicts within your team?
Sun Life
Case Manager
Mid Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical
Applied online on June 9th. Got a request for a phone interview the same day. Had the phone interview on June 13th. Then had a Zoom interview with two senior managers on June 20th. The Zoom interview consisted of questions about my experience and some behavioral questions. After the interview, they mentioned there were a few more interviews and I'd hear back by the end of the week. I never heard back, so I emailed the coordinator twice, but got no response. A month later, I received an automated message saying I didn't get the job. This felt unprofessional; they should have responded to my emails instead of sending an automated rejection a month later.
Confirmed questions1 question
- Can you share an instance where you had to make a tough call about an employee's request for leave?
Sun Life Manager Interview Questions
Quoted word for word from Sun Life interview reports.
“What are your thoughts on the insurance industry?”
Read reports →“What were the top 5 risks facing your previous employer?”
Read reports →“Describe a case study involving a conflict between a client and a vendor.”
Read reports →“Have you ever had to explain benefits to someone multiple times because they weren't understanding?”
Read reports →“What was the outcome of your solution?”
Read report →“Have you been in a situation where you had to repeatedly explain benefits to someone who just wasn't getting it?”
Read report →“What steps did you take to solve the problem?”
Read report →“What would you like to see yourself achieve?”
Read report →“What strategies do you use to keep your team motivated?”
Read report →Formats, difficulty and experience
Across all 31 Sun Life interview reports.