Sun Life Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 27 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Sun Life.
Sun Life
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Behavioral
I put in my application online and then I had two interviews that were done virtually. The first one was pretty general with someone from HR, and then the second one was with two managers from the call centre, and they asked me more about my experience.
Confirmed questions2 questions
- Can you describe your most stressful work experience?
- Have you ever gotten negative feedback from a supervisor?
Sun Life
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
It was a professional and polite interview. They had good voice control and asked relevant questions. They asked about my professional experience and expertise, and used situational questions. The STAR technique was used for every circumstance or question. They kept me apprised of every step.
Confirmed questions1 question
- What differentiates you from others?
Sun Life
Customer Service Associate
Entry Average Neutral experience No offer 3 rounds
Interview process
Recruiter call Take home Phone screen
Interview formats
Behavioral Technical
Got an email initially, then had to complete a lengthy questionnaire. After that, I received another email stating I qualified and a manager would be calling me for an interview. Not much detail was provided about the job role during this phase.
Confirmed questions2 questions
- Was industry experience a requirement?
- Was the role commission-only?
Sun Life Customer Support Representative Interview Questions
Quoted word for word from Sun Life interview reports.
“Can you translate this English paragraph to Spanish?”
Read reports →“Could you read this script and then answer some questions based on it?”
Read reports →“In five years, where do you envision yourself being?”
Read reports →“How would you handle a very frustrated customer on the phone?”
Read reports →“What is your personality like?”
Read report →“Are you someone who focuses on details or the big picture?”
Read report →“What is your approach when a customer call exceeds the allotted time?”
Read report →“Have you ever gotten negative feedback from a supervisor?”
Read report →“What is your understanding of customer service?”
Read report →Formats, difficulty and experience
Across all 27 Sun Life interview reports.