Subway Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 48 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Subway.
Subway
Atendente
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
A entrevista correu bem, mas infelizmente não recebi o feedback que esperava. Senti falta de um RH mais atencioso, que reconhecesse o tempo e o esforço que o candidato dedicou para comparecer à entrevista.
Confirmed questions1 question
- Como você lida com um cliente que está nervoso?
Subway
Customer Service Associate
Entry Easy Positive experience No offer 3 rounds
Interview process
Recruiter call Technical screen Background check Offer
Interview formats
Behavioral Technical Other
You can usually apply for jobs at Subway on their website or in person at the franchise. After applying, you might get a call or have a quick meeting to talk about your availability, past experience, and why you want to work there. If they like you, you'll probably have an interview with a manager. They'll ask about your work history, availability, how you deal with customers, and why Subway. Depending on the job, you might have to show if you can make sandwiches or use the cash register. This could be during the interview or a separate test. Before they hire you, they might do a background check, which is normal for jobs with food and customers. If you get through all the steps and pass the check, you might get a job offer.
Confirmed questions8 questions
- Can you give me a brief overview of yourself and your interest in Subway?
- What makes you want to work for Subway specifically?
- Could you describe your experience in customer service?
Subway
Atendente
Entry Average Negative experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Background check
Interview formats
Behavioral Technical
The interview process was very rigorous. However, they were very honest about what the role would entail for someone who accepted. There was also a psychometric test during the interview. The questions focused on personality to see if the candidate would stay, as employee turnover was very high in the company.
Confirmed questions2 questions
- What are your strengths and weaknesses?
- Do you consume alcoholic beverages?
Subway Customer Support Representative Interview Questions
Quoted word for word from Subway interview reports.
“What is the conversion of 1 pound to ounces?”
Read reports →“Given 3 pounds of Philly steak and the requirement to prepare 10 trays, each needing 4 ounces, calculate the remaining amount of steak.”
Read reports →“What would you do if an order was incorrect for a customer?”
Read reports →“How would you handle a customer who complains without a valid reason?”
Read reports →“What kind of person do you aspire to be in the future?”
Read report →“What do you usually do during the week?”
Read report →“Would you be willing to do an unpaid training session, which was not mentioned to be two weeks long?”
Read report →“What makes you want to join Subway?”
Read report →“What was your experience like working at Subway?”
Read report →Formats, difficulty and experience
Across all 48 Subway interview reports.