Stone Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 19 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Stone.
Stone
Customer Service Agent
Entry Difficult Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Take home Presentation
Interview formats
Behavioral Presentation Other
Eu avancei para a segunda fase, onde eles pediram um vídeo, mas foi cancelado sem explicações. Eles pediram para falar sobre minha rotina, vida e planos futuros. Dediquei um tempo e enviei minhas respostas, e logo depois fui instruído a fazer o vídeo… no momento em que estava editando o vídeo, me ligaram dizendo que não seria mais necessário, sem explicações ou uma posição clara sobre o que eles realmente buscam profissionalmente para o cargo.
Confirmed questions1 question
- Conte-me sobre sua vida pessoal em geral.
Stone
Customer Service Representative
Entry Average Neutral experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The selection process was online and lasted about 30 minutes. The recruiter made me feel very comfortable. It was more of a chat. They asked about my previous experiences, why I want to work for the company, a failure case and what I learned from it, a case where my manager gave me positive feedback. They asked what would hinder me in the work environment, if I'm comfortable chatting with multiple clients simultaneously, as the company handles up to 5 clients at once via chat.
Confirmed questions4 questions
- Why are you interested in working with us?
- Could you share an instance of a mistake you made and the lessons you took away from it?
- What factors do you think might be challenging for you in a work setting?
Stone
Customer Service Representative
Entry Difficult Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
RH interview tests, questions about previous experiences, challenges with the area, a very relaxed chat. Manager interview, talks about your goals, objectives, it's important to have the company's pillars well defined, as you will be questioned. This phase is more difficult.
Confirmed questions3 questions
- Why shouldn't I hire you?
- Biggest challenges?
- How do you see yourself in the future?
Stone Customer Support Representative Interview Questions
Quoted word for word from Stone interview reports.
“What was the last book you read and how did it impact your life?”
Read reports →“What semester are you in at college?”
Read reports →“How is your mental health?”
Read reports →“Would you fire someone from the group presentation during the activity?”
Read reports →“What are your dreams?”
Read report →“How do you see yourself in the future?”
Read report →“Could you share an instance of a mistake you made and the lessons you took away from it?”
Read report →“Are you capable of handling conversations with several customers via chat concurrently?”
Read report →“What are your goals?”
Read report →Formats, difficulty and experience
Across all 19 Stone interview reports.