Sticker Mule Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 18 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Sticker Mule.
Sticker Mule
Customer Service Representative
Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
The interview process was remote and pretty straightforward. They seem to really value candidates who are very comfortable with technology. While I'm generally tech-savvy, I might struggle with specific file formats like JPEGs, for example.
Confirmed questions1 question
- Describe your approach to managing a situation with an unhappy customer.
Sticker Mule
Customer Service Representative
Entry Easy Neutral experience No offer 2 rounds
Interview process
Recruiter call
Interview formats
Behavioral
Only went through the first round of the interview process. Phone call (no video) and pretty standard interview questions. One thing that stood out to me is that they require mandatory overtime one weekend a month. The interviewer could not answer my more in-depth questions about the role because she said that she is just screening and the second round is with Customer Service higher-ups. I did send a thank you follow-up email and only got a generic "no-reply" rejection email, which felt odd considering I had the interviewer's contact information and would have liked to ask for some feedback. Also, do yourself a favor (or don't depending on how much you want to put into this job) take a look at their Twitter to see how they publically respond to customer complaints. Not very professional at all.
Confirmed questions1 question
- Are you able to work one weekend of mandatory overtime per month?
Sticker Mule
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Offer
Interview formats
Behavioral
I first filled out the application online, which took me about 45 minutes to complete. The questions were about the website and the company. Then, I had a 30-minute phone interview. They made it sound like I had the job, but a few days later, I got a generic email saying they chose another candidate. They offered me a $50 credit for their website if I created an account first. It felt like a scam, and I think they were using interviews as marketing to get people to buy from them.
Confirmed questions1 question
- How would your previous or current employer rate you and what words would they use to describe you?
Sticker Mule Customer Support Representative Interview Questions
Quoted word for word from Sticker Mule interview reports.
“Could you tell me the cost of rush shipping to Boulder, Colorado for orders under $20?”
Read reports →“Can modifications be made to an existing order that is being reordered?”
Read reports →“How is the packaging tape activated?”
Read reports →“Could you calculate the multiple design discount for an order that includes 100 die cut stickers (measuring 4" x 5"), 200 square stickers (measuring 2.5" x 2.5"), and 10 custom poly mailers (measuring 7.5" x 12")?”
Read reports →“Could you explain the multiple design discount for an order comprising 100 die cut stickers (4" x 5"), 200 square stickers (2.5" x 2.5"), and 10 custom poly mailers (7.5" x 10.5")?”
Read report →“If you could have a superpower, what would it be?”
Read report →“Why are you interested in Sticker Mule?”
Read report →“Are you able to work one weekend of mandatory overtime per month?”
Read report →“What is your approach to handling angry customers?”
Read report →Formats, difficulty and experience
Across all 18 Sticker Mule interview reports.