Sterling Bank Plc Customer Support Representative Interview Questions
& Process

Real candidates share what happened, how many rounds they had,
and how the experience turned out.

Based on 6 interview experiences · FREE TO READ

1.7 Rounds average

Average Typical difficulty

100% Positive experience

Candidate interview experiences

First-hand accounts from people who interviewed at Sterling Bank Plc.

Showing 3 of 6

Sterling Bank Plc

Customer Service Representative

Operations · nearly a year ago

Mid Average Positive experience Accept offer 2 rounds

Interview process

Take home Recruiter call Presentation

Interview formats

Behavioral Presentation

It wasn't stressful at all. You'll write an assessment, and if you pass, you'll be invited for an interview with one of the top executives in the Abuja regional office. Be aware that the salary for contract staff is completely different from core staff, so be ready.

Confirmed questions1 question

How would you manage a customer who is angry?

Sterling Bank Plc

Customer Service Representative

Operations · a year ago

Entry Easy Positive experience Accept offer 3 rounds

Interview process

Take home Recruiter call Onsite

Interview formats

Technical Behavioral

The process was smooth and well organized. It's a three stage process, starting with an aptitude test, then to the proper interview stage, before progressing to training school if successful. In the interview process, there were three friendly interviewers who made me feel comfortable.

Confirmed questions1 question

Can you tell me about yourself and your background?

Sterling Bank Plc

Customer Service Representative

Operations · more than a year ago

Entry Difficult Positive experience No offer 1 round

Interview process

Recruiter call

Interview formats

Behavioral

The interview was pretty straightforward and interesting. They asked about me and how I could help the company grow. They also asked about my fears and strengths.

Confirmed questions4 questions