Stericycle Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 114 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Stericycle.
Stericycle
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
The interview process went well. The supervisor(s) were really professional and friendly. They made the interview process feel relaxed and not intense, which helped me feel comfortable when answering questions. They gave me all the important information about the position and what's expected. They also told me about some of the company's benefits and perks for employees. Overall, it was a positive interview from beginning to end.
Confirmed questions1 question
- Describe a challenging situation you faced at work and how you handled it, including the outcome.
Stericycle
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
I got an invite to set up a virtual interview which was pretty straightforward. My end had a small glitch so we ended up doing it over the phone, but I could still see the interviewer. She was super nice and really patient while asking questions and listening to my answers. The two associates I chatted with were also really pleasant and easy to talk to. I feel like I'd really like working here.
Confirmed questions1 question
- Can you work on weekends and holidays?
Stericycle
Customer Service Representative
Entry Easy Negative experience Accept offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
The first interview went great. I got congratulations, my pay rate, start date, filled out tax forms and signed agreements. Then they did a background check. I have a minor misdemeanor from years ago, non-violent. They then sent me a letter saying they won't proceed with me. Why give false hope just to deny me? It was a difficult and devastating process.
Confirmed questions1 question
- What about your experience and availability?
Stericycle Customer Support Representative Interview Questions
Quoted word for word from Stericycle interview reports.
“What would you do if you needed a day off but it wasn't approved?”
Read reports →“Would you be available to work from 11:30 am to 8 pm?”
Read reports →“What steps did you take to resolve the issue in the instance of poor customer service?”
Read reports →“What's the reason for wanting to leave your airport job after 13 years?”
Read reports →“Can you share an instance where adhering strictly to the rules resulted in customer dissatisfaction?”
Read report →“Can you explain what empathy means and demonstrate your understanding of it in practice?”
Read report →“Can you tell me three words that describe you, excluding reliable, dependable, and hard working?”
Read report →“Tell me about a time you dealt with an angry caller and what you did to resolve the issue, including the outcome.”
Read report →“Can you describe a time you made a bad decision and how you dealt with it?”
Read report →Formats, difficulty and experience
Across all 114 Stericycle interview reports.