Stericycle Customer Support Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Stericycle.
Stericycle
Customer Service Supervisor
Mid Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Panel Phone screen
Interview formats
Behavioral Presentation
I first had a phone screening with HR. They gave me a quick rundown of the role and confirmed I was a good fit. Then, I was invited for an in-person interview the next day. I met with two managers in a panel setting. It was conversational, and they asked questions without making me feel too pressured. They were great at explaining their own roles, their time with the company, what the job involved, and the kind of person they're looking for. After that, I had another interview with a director over the phone, which was a bit tricky to schedule due to the holidays, but it was a light conversation.
Confirmed questions1 question
- Can you share an instance from your supervisory experience where you had to assign a task to your team that you disagreed with or disliked, and describe how you managed that situation?
Stericycle
Customer Experience Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
First I had a short phone interview, then a skill test, and then in person. The interview was about an hour long and had a good number of questions. You should be ready to give examples and stories to back up your answers.
Confirmed questions4 questions
- Could you start by walking us through your resume?
- What is your motivation for wanting to work at Stericycle?
- Can you describe a time you used multiple tools to assist a customer?
Stericycle
Customer Experience Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Onsite Background check
Interview formats
Behavioral Technical
So the first thing was a recruiter screened me, then I had to do this online skills assessment thing before the actual interview. The interview itself was in person at their office with an HR person, and then a hiring manager joined us on video chat. We talked a lot about customer service type questions.
Confirmed questions2 questions
- What's your strategy for handling several tasks simultaneously?
- What are your career aspirations in the next five years?
Stericycle Customer Support Interview Questions
Quoted word for word from Stericycle interview reports.
“Tell me about a time you had to deny a customer's request.”
Read reports →“Can you share an instance when you had to deal with a really angry customer?”
Read reports →“Tell me a time when you had to deal with a difficult customer”
Read reports →“Why are you interested in working for Stericycle?”
Read reports →“What is your motivation for wanting to work at Stericycle?”
Read report →“What are your career aspirations in the next five years?”
Read report →“Can you share an instance where you dealt with an unhappy customer, detailing the situation, your actions, and the result?”
Read report →“What's your strategy for handling several tasks simultaneously?”
Read report →“Can you share an instance from your supervisory experience where you had to assign a task to your team that you disagreed with or disliked, and describe how you managed that situation?”
Read report →Formats, difficulty and experience
Across all 9 Stericycle interview reports.